Julien Wiebers
Wollongong,NSW
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
10
10
years of professional experience
Work History
Retail Associate
TK Maxx
Wollongong, NSW
11.2020 - Current
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed new stock efficiently to ensure timely availability for customers.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to promote special items.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Maintained store appearance by stocking shelves, organising merchandise displays, and cleaning counters.
- Organised backroom storage areas for efficient access to merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash register accurately and efficiently while processing payments from customers.
- Processed payments and handled exchanges, returns and refunds according to company policy.
Disability Support Worker
Client Care First
Wollongong , NSW
02.2023 - 12.2023
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Tracked patient or client care and followed through to provide service effectiveness.
- Compiled information and documentation for required assessments.
- Collaborated with other professionals to develop treatment plans for clients.
- Managed challenging behaviors through positive reinforcement techniques.
- Administered medication to clients, ensuring timely and accurate dosage.
Sales Assistant
BWS
Shell Cove, NSW
01.2021 - 12.2021
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Stocked shelves and supplies and organised displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped design displays aimed at increasing product awareness.
- Answered questions from callers and in-store guests to offer information and promote products.
- Ensured compliance with company policies and procedures at all times.
- Operated and balanced cash register at closing.
Volunteer Disability Support Worker
Flagstaff
Port Kembla, NSW
01.2020 - 03.2020
- Collaborated with community workers to implement exciting social activity programs within facility.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Improved resident and staff engagement through group activities.
- Spectated other workers and caregivers providing services to gain knowledge on appropriate behavioral techniques toward clients.
- Educated clients on options to assist in making informed decisions.
- Documented services and collected required data for evaluation.
Shift Manager
McDonalds
Wollongong, NSW
10.2017 - 12.2019
- Ensure all service areas are adequately sustained
- Positioned skilled staff in key areas throughout shift to optimise department productivity.
- Handled incoming customer calls and inquiries.
- Deal competently with customer demands and expectations
- Motivated and assisted team members.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Coached employees on interactions with customers to drive exceptional service.
- Helped employees accomplish tasks during peak periods.
Crew Trainer
McDonalds
Wollongong, NSW
11.2016 - 10.2017
- Instructed new team members on correct procedures for operations.
- Explained goals and expectations required of trainees.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Guided trainees to meet pre-established business thresholds for operation.
- Stayed up to date on requirements of all team positions to optimize training.
Crew Member
McDonalds
Wollongong, NSW
06.2015 - 11.2016
- Prepared menu items to meet quality standards.
- Operated grill and fryer equipment efficiently.
- Presented orders to guests within anticipated service times.
- Maintained cleanliness and organization in the back area of the restaurant.
- Stocked shelves and cases with new or transferred items.
- Interacted pleasantly with guests to deliver quality customer service.
- Restocked supplies, removed trash and cleaned areas.
- Processed various orders accurately.
- Wiped down tables and equipment, swept and refilled stock.
Education
Diploma - Music Production
SAE Creative Institute
Sydney, NSWCurrent Working with Children Check (volunteer) -
01.2020
Current National Police Police Check -
01.2020
Certificate 3 in Retail -
McDonalds
Sydney, NSW01-2019
Certificate 2 in Entertainment - 2018
Wollongong High
Wollongong, NSWHigher School Certificate -
Wollongong High
Fairy Meadow01.2018
Skills
- Friendly, positive attitude
- Customer assistance
- Critical thinking
- Problem resolution
- Product knowledge
- Reliability
References
Referees:
- Jordan Baskerville – 0428 516 996, Manager, TK Maxx Wollongong
- Tara Ann – 0418 308 938, Manager, TK Maxx Wollongong
Interests
Current interests include:
- Music Production
- Social Activities
- Videogames
Timeline
Disability Support Worker
Client Care First
02.2023 - 12.2023
Sales Assistant
BWS
01.2021 - 12.2021
Retail Associate
TK Maxx
11.2020 - Current
Volunteer Disability Support Worker
Flagstaff
01.2020 - 03.2020
Shift Manager
McDonalds
10.2017 - 12.2019
Crew Trainer
McDonalds
11.2016 - 10.2017
Crew Member
McDonalds
06.2015 - 11.2016
Current Working with Children Check (volunteer) -
Current National Police Police Check -
Certificate 3 in Retail -
McDonalds
Certificate 2 in Entertainment - 2018
Wollongong High
Higher School Certificate -
Wollongong High
Diploma - Music Production
SAE Creative Institute
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