Summary
Overview
Work History
Education
Skills
Personal Qualities
Timeline
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Julie Sutherland

Brisbane

Summary

An experienced and dependable sales professional with over 20 years of success at Villeroy & Boch’s Harbourtown outlet. Known for driving impressive sales figures, especially during high-impact weekend campaigns, and crafting visually compelling product displays using creative props. Former business owner and florist, bringing entrepreneurial flair and meticulous attention to customer experience.

Overview

21
21
years of professional experience

Work History

Owner / Operator

  • - Hairdressing Business: Managed client consultations, styling, appointments, and business finances.
  • - Florist: Designed floral arrangements, managed inventory, and delivered outstanding customer service.

Sales Professional

Villeroy & Boch, Harbourtown Outlet
01.2005 - Current
  • - Managed all aspects of retail sales: customer relations, product presentations, stock management, and checkout operations.
  • - Collaborated in high-volume weekend sales campaigns generating over $40,000 in sales alongside one colleague.
  • - Led the design and setup of eye-catching crockery displays, utilizing props sourced from home and nature.
  • - Mentored and supported team members during peak periods, ensuring seamless customer service and achieving sales targets.
  • - Maintained product knowledge and upsold complementary items to enhance customer value.

Education

Skills

  • - Retail Sales & Upselling
  • - Sales Campaign Strategy & Execution
  • - Visual Merchandising & Display Design
  • - Customer Service & Relationship Building
  • - Inventory Management
  • - Business Operations & Client Management
  • - Creativity, Reliability, Conscientiousness
  • - Teamwork & Mentorship

Personal Qualities

  • - Mature & Conscientious: Bringing a steady, reliable presence to the workplace.
  • - Creative & Meticulous: Passionate about visual presentation.
  • - Highly Reliable: Proven track record through long-term service.

Timeline

Sales Professional

Villeroy & Boch, Harbourtown Outlet
01.2005 - Current

Owner / Operator

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Julie Sutherland