JULIET JAYSON
Sippy Downs
Summary
Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant in Nursing
Regis Aged Care
07.2022 - Current
- Administers medication as a Medication competent AIN
- Provides high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assists patients with daily living activities for enhanced comfort and wellbeing.
- Maintains a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduces fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhances team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Food Service Assistant
Regis Aged Care
02.2022 - 10.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Collaborated with kitchen staff and chefs on special event planning and execution by contributing ideas for menus suited specific themes or dietary needs.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
Support Worker
Meraki Care
06.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness and helped clients manage and reach individual goals, supporting independent progression and social skills.
- Supervised junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
Customer Service Representative
KFC
02.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. and fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Nursing - Nursing Science
University of Sunshine Coast
Sippy Downs, QLD11.2024
Skills
- Reliable team player
- Direct Patient-focused Care
- Alzheimer's and Dementia Care
- Basic Life Support
- Safety Precautions
- Documentation skills
- Responding to emergencies
- Complex Problem-Solving
- Care plan implementation
- Time Management
- Calm Under Stress
- Technical knowledge in IEMR, Best Med and Autumn Care software
Accomplishments
- Achieved Best Staff award via the votes of the residents in the aged care I work at.
- Supervised team of 5 staff members.
- Responsible for handling clients inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Medication Competent AIN
- First Aid Certification – Allens Training, 2022-2025
- Basic emergency life support certification- Allens Training, 2022-2025
- CPR Certification- Allens Training, 2024-2025
Additional Information
CLINICAL PLACEMENTS
- IRT Woodlands, Meridan Plains, Queensland - January 2023 – February 2023
- Sunshine Coast University Hospital, Birtinya, Queensland - July 2023 – July 2023
- Nambour General Hospital, Nambour, Queensland- November 2023 – December 2023
- Buderim Private Hospital, Buderim, Queensland- March 2024 – April 2024
- Upcoming Internship - September 2024-November 2024
- Assisted in patient assessments, care planning, and implementation of treatment plans.
- Administered medications and monitored patient responses.
- Collaborated with multidisciplinary teams to provide holistic patient care.
- Educated patients and families on health management and discharge instructions.
Languages
Malayalam
Native or Bilingual
Tamil
Elementary
Reference
- Reference 1: Joanna Maxwell | joanna.maxwell@uchealth.com.au
- Reference 2: Jennifer Green | jennifer.green@uchealth.com.au
- Reference 3: Naomi Thiele | naomi.thiele@health.qld.gov.au
Timeline
Assistant in Nursing
Regis Aged Care
07.2022 - Current
Support Worker
Meraki Care
06.2022 - 02.2023
Food Service Assistant
Regis Aged Care
02.2022 - 10.2023
Customer Service Representative
KFC
02.2022 - 07.2022
Bachelor of Nursing - Nursing Science
University of Sunshine Coast
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