Juliet Ngini

• Greeted patients and visitors to ensure positive initial interactions.
• Directed incoming calls to appropriate staff, facilitating efficient communication.
• Updated patient information in the waiting area promptly, enhancing service transparency.
• Explained payment options during billing inquiries, improving customer understanding.
• Organised paperwork and supplies to support front desk operations effectively.
• Processed payment transactions while assisting with billing inquiries smoothly.
• Delivered consistent excellent customer service to internal and external customers.
• Provided administrative support through typing letters, filing, scanning, and copying documents.
• Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
• Provided support during audits by gathering requested documents as well as answering questions from auditors.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.

• Organized and prioritized tasks to efficiently meet service goals.
• Collaborated with team members to achieve project objectives and adhere to deadlines.
• Engaged customers through effective interpersonal skills to foster positive interactions.

Fostered rapport and trust with patients through therapeutic communication.

• Collaborated with multidisciplinary teams to enhance patient care and outcomes.
• Responded effectively under pressure in emergency and crisis care situations.
• Explored community mental health services to identify patient support resources.

• Acquired hands-on experience in clinical settings to refine practical skills.
• Cultivated a professional identity by analyzing emotional and practical success factors.
• Executed time management strategies to consistently meet deadlines.

• Assisted residents with daily care routines in a supportive environment.
• Managed documentation and records for resident care plans and activities.
• Supported nursing staff by monitoring resident health and well-being.
• Ensured adherence to safety protocols while maintaining a clean, organized facility.
• Communicated effectively with residents and families to address concerns.
• Maintained accurate records of all activities during internship.

• Conducting initial assessments within a client-focused, culturally inclusive, trauma-informed, and respectful practice framework.
• Engaging with and assessing the needs and risks of individuals and families presenting with complex and/or high needs, to explore and implement the necessary actions.
• Under the guidance and support of the Intake and Allocation Lead, provide brief interventions across Encircle centers and other settings, developing strategies to enhance capacity, capability, and self-determination.
• Undertake event, project, and resource design and delivery within Encircle’s Community Development program.
• Actively engage in regional networking and community group work that enhances awareness of community needs.