Juliet St Clair
Brisbane,QLD
Summary
Seasoned Business Analyst offering 3 years of retail jewellery industry success. Experienced in delivering digital initiatives and customer-centric solutions within high-performing agile teams for Supply Chain, Web Storefront Migration and Customer Data Projects. Expert on business and systems requirements, user acceptance testing and end-user training. Passionate about creating innovative solutions to enhance user experiences and drive business value.
Overview
5
5
years of professional experience
Work History
BUSINESS ANALYST
Michael Hill Jewellers
04.2022 - Current
- Interacted with internal customers, stakeholders and external vendors to understand business needs and translate into requirements and project scope.
- Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.
- Provided training and documentation to end users across eCommerce and IT departments.
- Created dashboards to monitor and track key performance indicators.
- Triaged and Prioritised PRB interruptions affecting Digital team weekly.
SCRUM MASTER
Michael Hill Jewellers
09.2023 - Current
- Higher duties role to accompany primary business analyst responsibilities.
- Monitored and tracked project progress to support timely completion.
- Supported Scrum framework for fortnightly sprint releases.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Communicated project updates to stakeholders at all levels.
ECOMMERCE SPECIALIST
Michael Hill Jewellers
10.2020 - 04.2022
- Maintained working knowledge of company products, services and promotions.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Manage and prioritise the trade backlog using Azure Devops including creating and accepting user stories and gathering business requirements
- Improve customer experience through A/B test planning, execution and review for Product prioritisation
- Budgeting monthly and reforecasting weekly for online trade
- Monitoring, Optimising and Reporting on Trade activity with opportunities to capitalise on market trends
ECOMMERCE COORDINATOR
Michael Hill Jewellers
10.2019 - 10.2020
- Coordination with marketing and merchandising stakeholders in order to execute and deliver campaign, promotional activity and new products
- Transition trade team into agile ways of working whilst organising and facilitating sprint ceremonies, planning and retrospectives
- Reporting on trade activity and presenting to internal team, key stakeholders and, when required, executive team
Education
Business Analyst
RMIT University
03-2024
Certified Scrum Master (CSM)
Scrum Alliance
11-2023
ICAgile Certified Professional - Agile Product Own
International Consortium For Agile
03-2023
Bachelor of Mass Communication - Distinction
Queensland University of Technology
01.2017
Skills
- Strategic Planning
- Problem Solving
- Project Management
- Stakeholder Communication
- Analytical Thinking
- Business Reporting
- Cost-benefit analysis
- Business process improvement
- Gap analysis
- As-is and to-be process modelling (BPMN 20)
- Confluence/Azure Devops
- Google Analytics 4
Timeline
SCRUM MASTER
Michael Hill Jewellers
09.2023 - Current
BUSINESS ANALYST
Michael Hill Jewellers
04.2022 - Current
ECOMMERCE SPECIALIST
Michael Hill Jewellers
10.2020 - 04.2022
ECOMMERCE COORDINATOR
Michael Hill Jewellers
10.2019 - 10.2020
Business Analyst
RMIT University
Certified Scrum Master (CSM)
Scrum Alliance
ICAgile Certified Professional - Agile Product Own
International Consortium For Agile
Bachelor of Mass Communication - Distinction
Queensland University of Technology
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