Julieta Hoar
Rothwell
Summary
An exceptional Housekeepers with more than 5 year’s Experience, promoted to housekeeping manager in 2022 with minor hotel. Hardworking, energetic and multitasking technical knowledge in all aspects of operation. Friendly and reliable worker with strong communication skill and a positive attitude. Able to work well in fast-paces environments, provide excellent customer service, and work effectively with team. Flexible with shift and eager to lean new skills in the hospitality industry.
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Oaks Mon Komo
Rothwell
11.2017 - Current
- Promoted to Housekeeping Manager in 2022
- Led a team of 18 staff members in efficient housekeeping operations.
- Managed cleaning operations for 75 hotel rooms daily.
- Manage, supervise and support 18 staff including housekeepers and common area cleaners
- Supervise staff in the daily process of cleaning vacant and stay over guest rooms
- Maintained cleanliness and order in rooms and common areas, upholding high standards of hotel and Lewis Leisure Group.
- Trained new staff on duties and adherence to policies and procedures to ensure smooth operations.
- Evaluate staff performance, recognition and where necessary provide refresher training and assistance
- Quickly resolve guest complaints and concerns, ensuring guest comfort and satisfaction
- An eye for detail-inspect vacant ready and clean rooms ensuring compliance with hotel standards
- Work closely with front desk, executives, maintenance and general manager to resolve issues
- Submit daily computer reports, room status, discrepancies, receive issues and repairs communicating with maintenance team and guest service agents.
- Prepare staff rosters and allocate duties to ensure efficient workflow
- Conducted monthly inventory counts on amenities and replacements, ordering supplies and cleaning products.
Education
Ave Maria Suai Covalima Timor Leste
Skills
- Sanitation compliance
- Property management systems
- Hotel hospitality support
- Guest relations
- Staff management
- Time management
- Works under pressure
- Attention to detail
- Adaptability & flexibility
- Teamwork & collaboration
- Team collaboration
- Interpersonal skills
References
Available upon request
Timeline
Housekeeping Manager
Oaks Mon Komo
11.2017 - Current
Ave Maria Suai Covalima Timor Leste