Julieth Contreras Sánchez
Queenstown,Otago
Summary
Seeking a full-time position leveraging 11 years of international customer service experience. Proven ability to enhance customer satisfaction, and drive organizational growth. Committed to applying skills in a dynamic business environment.
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Teller – Front Desk
Prosegur Exchange Currency
Queenstown
10.2024 - Current
- Facilitate teamwork in distributing daily duties.
- Maintain high standards of customer service, and successfully reach daily targets.
- Processing customer requests for buying and selling foreign currency, ensuring accurate exchange rates, and handling transactions efficiently.
- Proficient PC literacy and keyboard skills.
- Maintaining accurate records of all transactions, balancing the cash drawer, and adhering to company policies and procedures.
- Ensuring all transactions comply with relevant regulations and security protocols.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Performed daily reconciliation of teller drawer within established limits.
Customer Service – Team Leader
Aelia Duty Free
Queenstown
09.2021 - Current
- Delivered exceptional customer service
- Leading team in dynamic environment.
- Management tasks and Banking operations.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Applied best practices for problem resolution to improve turnaround time for each request.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Collaborated with the sales team to identify opportunities for cross-selling and upselling.
- Implemented strategies to achieve and maintain high customer satisfaction ratings.
- Established standard operating procedures for handling customer inquiries and complaints.
- Attended job training to sharpen skills and keep informed of new products.
- Trained, managed and motivated employees to promote professional skill development.
Senior Customer Service Ambassador
Go Rentals
Queenstown
02.2023 - 10.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with the vehicle and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitor compliance with all legal standards related to customer interactions, payment details, driver’s license assessments, and safe driving procedures.
- Manage vehicle returns process, ensuring all damages and claims are addressed appropriately.
- Assemble any required reports and additional supporting documentation.
- Finalize customer service administration documentation and reporting.
- Emphasize pursuit of superior sales performance alongside identification of personal development needs.
- Address customer complaints promptly and in alignment with established policy.
- Contribute to the wider success of the organization by willingly undertaking additional duties, as required.
Education
General English - Level Intermediate
Sea Field
Auckland05.2019
Major - Direction of companies
Buenos Aires University
Argentina12.2016
Business Administration -
Santo Tomas University
Colombia12.2014
Skills
- Customer relationship management
- Professionalism and courtesy
- Banking ethics
- Customer service excellence
- Time management
- Employee training and development
- Bilingual communication (Spanish and English)
- Cash handling proficiency
- Transaction processing
- Regulatory compliance
- Team collaboration
- Problem resolution strategies
- Data entry skills
- Sales support expertise
Languages
English
Professional
Spanish
Native/ Bilingual
Hobbies and Interests
- Sports
- Paint canvas
- Travel
- Music
- Spend time with family and friends
References
As request.
Timeline
Teller – Front Desk
Prosegur Exchange Currency
10.2024 - Current
Senior Customer Service Ambassador
Go Rentals
02.2023 - 10.2024
Customer Service – Team Leader
Aelia Duty Free
09.2021 - Current
General English - Level Intermediate
Sea Field
Major - Direction of companies
Buenos Aires University
Business Administration -
Santo Tomas University
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