Juliet Iulieta Lui
Sydney,NSW
Summary
I consider myself to be a highly-motivated individual with a desire to take on new challenges. As a mother of 2 I can say now that I naturally have a patient, kind & nurturing nature I tend to show almost everywhere I go. I believe that with my strong work ethic, adaptability and interpersonal skills I have been able to work effectively unsupervised and especially in situations where I am put under pressure. I believe these qualities allow me to be the best worker & bring new strengths to the team/workplace.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Services Australia
Surry Hills, NSW
02.2024 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Hairstylist/Business Owner
Mama Js Braids
Oakhurst , NSW
06.2022 - 09.2022
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Determined pricing for products or services based on costs and competition.
- Built and enhanced relationships with clients to boost revenue.
- Managed organizational budget and finances.
- Braiding multiple hairstyles ranging from 5mins - 5+ hours
- Styling hair with a straightener/curler
- Managing the business
- Handling monies
- Taking payments via eftpos & bank transfer
- Purchasing business supplies
- Operating braiding stalls for events or pop up stalls
Picker Packer
Metcash
Huntingwood, NSW
02.2022 - 04.2022
- Operating electric pallet jack
- Multitasking by using the headset to key in the quantity/availability of the items as i am picking them for each order.
- Manually wrapping the order once they have been stacked neatly/safely onto the pallet.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Selected products and items from shelves and pallets for customer orders.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
Food Process Worker
East west packing
Arndell Park, NSW
02.2022 - 02.2022
- Maintained organized, clean and sanitized work areas & work equipment.
- Followed established procedures for safety and productivity.
- Used special knives, tools and equipment to cut, debone and separate meat.
- Checked finished items against company quality standards.
- Reviewed quality of products and segregated into appropriate areas.
- Constructed and filled shipping boxes with finished products.
- Prepared food parts and additives for use in manufacturing line.
- Checked raw materials inventory to keep production lines well-stocked and moving efficiently.
- Used standard recipes to mix food batches.
- Counted and managed inventory of frozen, baked, canned, dried and pasteurized products.
- Adjusted conveyor belt if required.
- Checked component supplies and kept levels right for optimal production.
- Broke down, cleaned and sanitized work stations at end of shift.
- Prepared and built food items according to standardized recipes and directions.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Followed production list provided by supervisor.
- Properly stored food by adhering to food safety policies and procedures.
- Set up work stations, prep tables, service counters and steam tables.
- Inspected finished food products for quality and adherence to customer specifications.
Picker Packer
IKEA
Marsden Park, NSW
10.2021 - 12.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Rf scanning
- Picking items for online and pick up orders
- Assistance in loading smaller orders into delivery truck
- Maintenance around the shop
- Recycling the cardboard boxes via machine
- Retrieving trolleys left around the shop unused
- Separating the items into multiple trolleys if I’m picking more than one order
- Serving customers & assisting them if they are searching for an item
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Used handheld scanners to key in data for packages.
- Trained new employees regarding warehouse procedures and standards.
Work Experience
Harcourt Your Place
St Mary’s , NSW
03.2020 - 04.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Office Maintenance
- Answered incoming telephone calls to provide store, products and services information.
- Gathered and organized important paperwork related to compliance, office needs and client documents.
- Meet and greeting guests and customers
- Scanning and filing
- Mail maintenance
Work Experience
Vibe Health Club
Blacktown, NSW
03.2020 - 03.2020
- Gym Maintenance – cleaning of gym equipment and other surroundings
- Meet and greeting guests and customers
- Handling phone calls
- Cash handling
- Distribution of protein
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customers' questions about available products, prices and features.
- Sales
Customer Service Representative
Oporto
Plumpton , NSW
10.2017 - 03.2018
- Serving customers through drive thru via headset or face-to-face
- Serving customers at the front counter
- Maintaining a clean and safe work environment for both customers and work members
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Regular maintenance of the restaurant’s kitchen appliances
- Assisted in packing orders and refilling the fridges, sauces and utensils.
- POS experience
- Handling cash and Monies
Education
High School Diploma -
Plumpton High School
Plumpton09.2020
Skills
- Opening and closing procedures
- Staff training and motivation
- Team member motivation
- Food safety and sanitation
- People skills
- Team building
- Strong communication
- Adaptability
- Reliable
- Enthusiastic
- Self-Motivated
Timeline
Customer Service Representative
Services Australia
02.2024 - 03.2024
Hairstylist/Business Owner
Mama Js Braids
06.2022 - 09.2022
Picker Packer
Metcash
02.2022 - 04.2022
Food Process Worker
East west packing
02.2022 - 02.2022
Picker Packer
IKEA
10.2021 - 12.2021
Work Experience
Harcourt Your Place
03.2020 - 04.2020
Work Experience
Vibe Health Club
03.2020 - 03.2020
Customer Service Representative
Oporto
10.2017 - 03.2018
High School Diploma -
Plumpton High School