Juliette Alife
Weir Wiews,VIC
Summary
I am seeking a position where I can develop and excel. My ambition is to always succeed at every given task/position. I am a reliable, dedicated and friendly individual who strives to do my best and welcome any opportunity to upskill and prove my worth. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Probe Cx
Customer Solutions Specialist
Melbourne, VIC
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
TSA-Groups
Telstra
Brisbane, QLD
02.2022 - 01.2024
- Customer service/Inbound calls-Outbound
- Identified needs of customers promptly and efficiently.
- Just get some of you details for customer service and put it in my works with clients who have complaints, orders, or require information about products/services purchased from the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- listen to customer concerns, answer customer questions and provide information about the company's products and services.
- providing support to both prospective and existing customers.
- Assisted with customer requests and answered questions to improve satisfaction.
Experience production operator
01.2021 - 01.2022
- Ellume is a medical device manufacturer operating a clean room manufacturing facility
- Adhering to clean rooms WHS and GMP protocols
- Following WIN and SOP instructions to make medical devices (Covid tests)
- Working in a fast-paced team environment
- Effectively communicating with my co-worker to achieve KPI targets disability support worker | disability quality services
01.2020 - 01.2021
- Apply practical intervention procedures for dementia or behavioural problem
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
- Utilized strong assessment skills to determine necessary client care and daily function assistance
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being
- Referred client or family to appropriate community resources to obtain support for mental or physical illness
- Team member | nandos (Point cook, vic)
01.2017 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Handled delegated tasks
- Answered calls per shift to assist with customer questions and concerns
Education
certificate iv in aged and disability care with intercare training -
12.2023
CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT - DISABILITY -
01.2021
YEAR 12 -
BEENLEIGH STATE HIGH SCHOOL
01.2016
Skills
- COVID9 Module Certificates completed
- Good customer service, communication and interpersonal skills
- Multi-skilled, hardworking and efficient
- Ability to work as part of a team as well as autonomously
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Client Relations
- Account Management
- Customer Relations
- Outstanding Communication Skills
Certification
Current Working with Children blue card & yellow card
Current First Aid and CPR Certificate
NDIS Worker Orientation Modules
Timeline
Probe Cx
Customer Solutions Specialist
01.2024 - Current
TSA-Groups
Telstra
02.2022 - 01.2024
Experience production operator
01.2021 - 01.2022
01.2020 - 01.2021
01.2017 - 01.2018
certificate iv in aged and disability care with intercare training -
CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT - DISABILITY -
YEAR 12 -
BEENLEIGH STATE HIGH SCHOOL