Juliette Maree Mangano
Keilor,Australia
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
3
3
years of professional experience
Work History
Team Member
Coles Supermarket
Essendon Fields, Australia
02.2022 - Current
- Adaptability in being cross-trained in different skill-level departments.
- Displayed flexibility with time management skills by ensuring load is completed, despite fluctuating load size.
- Displaying a sense of leadership skills by delegating different roles in the grocery department.
- Key communication skills with team members in different departments, as well as to customers.
- Night manager and grocery leader.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
- Prepared reports on sales activities, customer feedback, and inventory status.
- Participated in training sessions for new employees when needed.
Front of House Employee
KFC
Keilor Downs, Australia
05.2021 - 02.2022
- Communication skills displayed in resolving customer issues and guiding team members.
- Can time manage in fast-paced environments.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Collaborated with other departments within the restaurant on various tasks or projects.
Education
Bachelor of Health Science -
Victoria University
Victorian02.2024
Certification of Education (VCE) - Hospitality- Kitchen and Food handling
Gilson College
Taylors Hill, VIC12.2023
Skills
- Customer Service
- Leadership
- Adaptability
- Money Handling
- Organizing Work Stations
- Product Knowledge
- Equipment Operation
- Workplace Safety
- Decision-making capabilities
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Training and mentoring
- Heavy Lifting
References
Available upon request
Timeline
Team Member
Coles Supermarket
02.2022 - Current
Front of House Employee
KFC
05.2021 - 02.2022
Bachelor of Health Science -
Victoria University
Certification of Education (VCE) - Hospitality- Kitchen and Food handling
Gilson College
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