Juliette Sorrente
Manly Vale,NSW
Summary
Dynamic and results-oriented professional with a proven track record , adept in advanced computer skills including MS Office and Xero, as well as exceptional interpersonal communication. Spearheaded projects to enhance operational efficiency, significantly improving process quality and team collaboration. Passionate about continual learning and committed to excellence.
Overview
7
7
years of professional experience
Work History
Claims Administrator
Point Insurance
Manly, NSW
03.2023 - Current
- Identifying, requesting, and following up on relevant information for ongoing claims assessment.
- Processing payments of claims' benefits and invoices.
- Leasing with brokers to assist with claims and policies.
- Prepared thorough reports by compiling and distilling related data.
- Collaborated with other departments to resolve complex claims issues efficiently.
- Developed and enhanced policies covering administrative processes.
- Entering claim data into system for lodgement, processing and tracking purposes.
- Provided mentoring support for new team members adjusting to their roles.
- Verified policyholder information to ensure eligibility for coverage.
- Managed high volume of incoming calls and emails related to insurance claims inquiries from customers, agents, and healthcare providers.
- Communicated with claimants, providers, and adjusters to obtain the necessary documentation.
- Maintained confidentiality of sensitive personal and financial information.
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
- Approached and solved problems with initiative and sound judgment.
- Assistance with additional tasks to keep projects on task and meet tight deadlines.
- Documented, researched, and resolved claimants' issues.
- Delivered fast, friendly service to handle questions and service complaints.
Operation Manager / Admin All Rounder
Momma Kombucha
Sydney, NSW
08.2019 - 12.2022
- Cultivated interpersonal and communication skills by building positive relationships with customers (B2B and B2C)
- Adaptable and proficient in learning new concepts and software quickly and efficiently.
- Ran errands and provided general office support in professional environment including meeting set up, notes taking, compiling agenda, website updating and keeping all documentation up to date.
- Analysed and reported on key performance metrics to senior management.
- Handled invoicing and reconciliation using XERO as well as credit applications and payment follow up
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted production as necessary with labelling, packing, ordering and more.
- Assisted in recruiting, hiring and training of team members
- Developed systems and procedures to improve operational quality and team efficiency. Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications
- Initiated, managed and completed important projects such as HACCP and Food Safety certifications
Assistant Store Manager
Sunburn Swimwear
Sydney, NSW
08.2019 - 08.2020
- Interacted with and served customers while cultivating long lasting client relationships using strong issue resolution and dynamic communication skills.
- Worked efficiently towards daily KPIS such as budgets, IPC, ATV.
- Managed opening and closing procedures including goal setting and EOD reports.
- Reconciled daily sales transactions, managed cash register and log day-to-day revenue.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Utilised upselling techniques to promote additional products and increase sales.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed weekly rosters to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics increasing sales and customer satisfaction ratings.
Administrative Manager
Velocity One
Melbourne, VIC
04.2018 - 07.2019
- Organised and updated databases, records, generated reports for company database and other information resources.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Handled invoicing, reconciliation and payment follow up
- Trained employees in company and regulatory compliance requirements to promote performance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitoring sales and performances in order to create reports and presentations for executive staff
- Managing schedules and follow up emails for team leader and directors
Education
Higher National Certificate - International Business
Université De Nice
Nice, France06.2017
High School Diploma -
Lycée Du Golfe De Saint-Tropez
Saint-Tropez, France06.2015
Skills
- Excellent communication, both verbal and written
- Interpersonal Communication
- Advanced computer skills including MS Office, Google Suite, iWork Good knowledge of Xero and POS
- Very organised and detail orientated
- Passionate about learning and committed to continual improvement
- Teamwork and Collaboration focused
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Claims Administrator
Point Insurance
03.2023 - Current
Operation Manager / Admin All Rounder
Momma Kombucha
08.2019 - 12.2022
Assistant Store Manager
Sunburn Swimwear
08.2019 - 08.2020
Administrative Manager
Velocity One
04.2018 - 07.2019
Higher National Certificate - International Business
Université De Nice
High School Diploma -
Lycée Du Golfe De Saint-Tropez
Similar Profiles
Ryan UngerRyan Unger
Insurance Advisor at Eagle Point Insurance GroupInsurance Advisor at Eagle Point Insurance Group
Gracie-Jaide PhillipsGracie-Jaide Phillips
Customer Sales Representative at On Point Insurance GroupCustomer Sales Representative at On Point Insurance Group
JEFFREY CANTIERIJEFFREY CANTIERI
Business Support Services Manager at Relation Insurance Services (acquired G2 Jun 2022)Business Support Services Manager at Relation Insurance Services (acquired G2 Jun 2022)
Natalia GordinNatalia Gordin
Youth Mentor at RAISEYouth Mentor at RAISE
Charlotte ElliottCharlotte Elliott
Store Manager at Surf Dive n SkiStore Manager at Surf Dive n Ski