Julise Jones
Yeppoon,QLD
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optical Dispensing Assistant
The Optical Superstore
Yeppoon, QLD
02.2024 - Current
- Adjusted frames and lenses for optimal comfort and performance.
- Ordered and received stock inventory items as needed.
- Dispensed eyewear according to prescription specifications.
- Assisted optometrists in providing optical services to patients.
- Repaired broken frames or lenses using specialized tools.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Prepared paperwork required for insurance reimbursement claims.
- Filled orders for contact lenses, eyeglasses, sunglasses, and other optical products.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Ensured compliance with all relevant state regulations regarding optical services.
- Maintained accurate records of patient data and progress reports.
- Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Maintained cleanliness of the work area at all times.
- Scheduled patient appointments, maximizing clinic efficiency and improving patient satisfaction.
- Explained insurance coverage options to customers in a clear manner.
Customer Service Officer
Woolworths
Yeppoon, QLD
12.2022 - 02.2024
- Developed strong customer relationships to encourage repeat business.
- Developed strategies to improve customer service processes and procedures.
- Implemented best practices regarding customer service standards across all channels.
- Communicated information to customers about product quality, value and style.
- Processed payments and updated balances and customer totals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
Customer Service Representative
Bank of Queensland
Yeppoon, QLD
10.2019 - 09.2022
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Diploma of Business, Justice Administration - Business, Justice
Wide Bay Institute of Tafe
MaryboroughAdvance Certificate of Business - Business
Wide Bay Institute of Tafe
MaryboroughSkills
- Report writing
- Conflict resolution
- Team collaboration
- Record keeping
- Clinical documentation
- Adaptability and flexibility
- Multicultural awareness
- Professional boundaries
- Human Services
- Client documentation
- Supervise workers
- Multitasking
Certification
- Open Manual Drivers License
- Marine Craft License
- RSA
- RSG
References
References available upon request.
Timeline
Optical Dispensing Assistant
The Optical Superstore
02.2024 - Current
Customer Service Officer
Woolworths
12.2022 - 02.2024
Customer Service Representative
Bank of Queensland
10.2019 - 09.2022
Diploma of Business, Justice Administration - Business, Justice
Wide Bay Institute of Tafe
Advance Certificate of Business - Business
Wide Bay Institute of Tafe
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