Rebecca Ginty
Peakhurst,NSW
Summary
Dynamic property professional with a relentless drive and unwavering work ethic, enthusiastically seeking a stimulating and challenging long-term career opportunity to further advance and grow.
Overview
22
22
years of professional experience
Work History
Office Manager
Fire Plan Specialists
07.2023 - Current
- Mon - Fri , 29.5 hours per week
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Updated reports, managed accounts receivable, and generated reports for company database.
Leasing Consultant
Ayre Real Estate
11.2020 - 07.2023
- Full Time busy role, Monday - Saturday
- Managed the leasing project for a property from the vacate notice through to securing a new tenant, whilst building strong relationships with Landlords & stakeholders.
- Knowledgeable on PropertyMe Software, REX Marketing Uploader, RP Data, Pocket, Excel, Outlook, Domain and Realestate.com
- Property appraisals, New business, Marketing campaigns including coordinating advertising and photography
- Verified tenant incomes, reviewed property applications thoroughly.
- Facilitated smooth on boarding for new residents by preparing lease agreements, bond lodgements, condition reports, and coordinating logistics efficiently.
- Handled 200+ incoming email enquires per day, 50+ phone and text enquiries per day which I was responsible for responding to efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Office Administrator
Piper Property Group & Bondi Realty
01.2020 - 07.2020
- Supported Agency Licensee and all staff with effective correspondence management, document coordination and customer relations
- Supported logistics for programs, meetings and events, agenda preparation and calendar maintenance
- Worked with upper management to complete complex projects
- Accomplished smooth Rent Relief negotiations for large number of Rent Relief Requests due to COVID-19 by delivering technical knowledge to support customers, team members and company managers
- Maintained open communication with customers to foster positive relations and provide updates on COVID-19 office requirements and issues
- Assisted Licensee with preparation of Sales Appraisals, Comparative Property Reports for Vendors and preparation of Management Proposals.
Field Officer
Service Stream Australia
10.2019 - 01.2020
- Responsible for Residential Gas Meter Connection & Disconnection
- 80km travel per shift in own vehicle, servicing Gas Meters throughout greater Sydney
- Worked autonomously with ease
- Very often dealing with customer conflict and dispute resolution as role involved disconnection for non payment of electricity.
Bar and Gaming Attendant
ALH Group - Belfield Hotel
11.2018 - 01.2019
- Welcomed and greeted customers, answered questions and provided excellent customer service
- Bar Service, TAB, KENO, Gaming, Till Reconciliation
- Performed cash handling duties, provided change and balanced money at end of shift
Tourism Customer Service Representative
Tourism Moree
02.2016 - 08.2017
- Greeting on average 250 customers per day at Moree Town Visitor Information Centre
- General reception duties, telephone and email enquiries, banking & filing
- Creating Social Media Presence for Moree Tourism and running numerous Facebook Competitions to win Prizes from retail store or local stockists
- Conducted town bus tours, coordinated numerous town events, and liaised with key stakeholders within organisation & corporate and business sector
- Retail management, stock take & regular communication with suppliers
- Promotion of Moree Plains Shire through excellence in Customer Service to all visitors.
Duty Manager Supervisor
Glasgow Arms Hotel / Ultimo
11.2011 - 12.2015
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and costs.
- Improved overall guest experience by consistently monitoring service quality and implementing necessary improvements.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Recruitment & training
- Ensured compliance with industry regulations and company policies, mitigating potential risks and liabilities.
Darling Quarter Building Lease Administrator
Jones Lang LaSalle
01.2009 - 12.2010
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
- Managed All Lease Data Entry and prepared Lease documents for permanent records and regulatory requirements
- Oversaw monthly Rent Roll - collections of rent for all office floors and Retail outlets maintaining high payment rates by building positive relationships with tenants
- Arrears management & Accounts Receivable
- Monthly reporting on lease renewals, vacancy rates, & KPIs to property managers, owners and stakeholders
- Rent reviews & Tenant correspondence
- Large volume data entry of commercial leases
Lease Administrator
Jones Lang LaSalle
12.2007 - 01.2009
- Role Responsibilities are outlined further in Darling Quarter building work experience
- Lease Data Entry and data updates for all leases over the 3 commercial office towers of the Darling Park Complex on Sussex Street, Sydney
- Oversaw monthly collections of all rents, maintaining high payment rates by building positive relationships with tenants
- Completion of CPI Rent Reviews for all Leases
- Completion of Lease Renewals
- Document Management & maintaining accurate records
- Oversaw monthly Rent Roll - collections of rent for all office floors and Retail outlets maintaining high payment rates by building positive relationships with tenants.
Administration Manager
Jones Lang LaSalle
01.2005 - 11.2007
- Starting a career with JLL in Administration, moving into Lease Administration for 3 years over numerous portfolios
- Managed office inventory, ordered supplies and placed purchase orders to maintain adequate stock and office equipment levels
- Recorded office expenses and managed all office staff reimbursements
- Reception duties including phones, emails, and mail sorting
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Telemarketer
Austar Australia
01.2004 - 01.2005
- Warm calls to Austar (Regional Foxtel) Customers selling Telstra 4G Mobile phones
Property Management Assistant
Ray White
01.2003 - 01.2005
- Starting as Receptionist in 2003, moving into a property officer role throughout 2004 – 2005
- Conducted Leasing inspections weekdays & Saturday
- Coordinated repairs & maintenance
- Built and maintained strong relationships with tenants & owners
- Arrears management and rent collection
- Lease preparation, Ingoing & Outgoing Inspections, as well as Routine property inspections & reports.
Education
Licensed Real Estate Agent , Class 2
Sydney01.2024
~ -
National Police Check Certificate
06.2024
~ -
National White Card
~ -
Working With Children Check
01.2024
~ -
High School Certificate
Newtown Performing ArtsNSW Assistant Agent (previously called Certificate of Registration) -
10.2020
Newtown High School Of The Performing Arts -
Newtown High School Of The Performing Arts
12.2001
Skills
- Attention to customer needs
- Accountability & Honesty
- Conflict Resolution
- Hard working & reliable
- Customer Service
- Office Management
- Excellent multi-tasking ability
- Account Reconciliation
Familiar Programs
- All email platforms / FileSmart
- Inspect Real Estate / Inspection Manager
- Form1 Applications / TenantApp
- REST / RP Data / PropertyMe
- Microsoft Office / Logitout Key log system
- Campaign Track / REX Marketing Software
- ADL Forms / DocuSign
- Xero / Simpro
References
- Adrian Wilson, Director, Ayre Real Estate 0410 444 044
- Craig Donohue, Director & Principal, Ayre Real Estate 0422 987 110
- Chyeann Shannon, Head of Property Management, Ayre Real Estate 0429 279 971
- Martha Nissirios, Director, Bondi Realty Licensee, 0418 608 762
- Tammy Elbourne, Director - Tourism Moree 0428 573 350
- Tony Byrne, Darling Quarter, Jones Lang LaSalle, 9200 8500
- Sara Rickuss, Duty Manager, Glasgow Arms Hotel, 9211 2354
Timeline
Office Manager
Fire Plan Specialists
07.2023 - Current
Leasing Consultant
Ayre Real Estate
11.2020 - 07.2023
Office Administrator
Piper Property Group & Bondi Realty
01.2020 - 07.2020
Field Officer
Service Stream Australia
10.2019 - 01.2020
Bar and Gaming Attendant
ALH Group - Belfield Hotel
11.2018 - 01.2019
Tourism Customer Service Representative
Tourism Moree
02.2016 - 08.2017
Duty Manager Supervisor
Glasgow Arms Hotel / Ultimo
11.2011 - 12.2015
Darling Quarter Building Lease Administrator
Jones Lang LaSalle
01.2009 - 12.2010
Lease Administrator
Jones Lang LaSalle
12.2007 - 01.2009
Administration Manager
Jones Lang LaSalle
01.2005 - 11.2007
Telemarketer
Austar Australia
01.2004 - 01.2005
Property Management Assistant
Ray White
01.2003 - 01.2005
Licensed Real Estate Agent , Class 2
~ -
National Police Check Certificate
~ -
National White Card
~ -
Working With Children Check
~ -
High School Certificate
NSW Assistant Agent (previously called Certificate of Registration) -
Newtown High School Of The Performing Arts -
Newtown High School Of The Performing Arts
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