JULLEY LOKOTYANG

• Greeted over 20 customers and responded to inquiries with knowledge of products for use in relation to specific health conditions.
• Completed cash register transactions by handling credit and cash payments using the pharmacy register system.
• Received Employee of the Month recognition after three months of employment.
• Contributed to a 2.5% increase in Wizard Rewards membership sign-ups at Claremont.
• Prepare Click & Collect orders for collections.
• Restocking shelves, pricing, and arranging displays based on catalogue promotion.

• Proactively assist over 30 customers per shift by answering phones, responding to emails, scheduling appointments, and processing private health insurance orders.
• Pre-screened 30 patients a day on hearing screening, Autorefractor, Visual Fields, and Optical Coherence Tomography scan to assist Optometrist with eye examinations.
• Increase 21% of the company/s Google review score by providing excellent service to make sure patients were satisfied and that their experiences were positive.
• Dispensing 10 or more pairs of glasses each day (single vision, bi-focal, multi-focal, and high powers) in accordance with the patient's prescription needs. Aside from that, I taught new contact lens wearers how to insert and remove their lenses.

My work placement gave me valuable insight into the healthcare field, particularly the desire to make a positive impact and assist vulnerable people. It has also provided me with valuable hands-on experience and skills.

• Adhere to organizational policies, procedures, and the NDIS Code of Conduct.
• Ensure the safety and well-being of clients at all times, adhering to established protocols and guidelines.
• Provide support to individuals with disabilities in their daily activities and personal care, including assistance with personal grooming, hygiene, bathing, and dressing.
• Providing assistance with meal preparation and transportation.
• Monitor and document clients' progress, behaviour, and any changes in their condition, and report observations to the appropriate team members.
• Manual Handling activities include assisted walking, wheelchair pushing, assisted sitting and standing. Patients must be lifted, supported, or moved. Moving or adjusting medical equipment such as beds, slide sheets, trolleys, or wheelchairs.

• Successfully handle hundreds of dollars in cash & credit card sales in one shift by processing complicated orders.
• Refined the ability to handle disgruntled customers and worked to increased customer satisfaction
• Greeted and assisted 30+ customers on the sales 􏰀oor, ensuring exemplary customer service by providing the ultimate experience.
• Ensure accurate inventory counts for over 200 items by by counting stock and timely identifying and reconciling any discrepancies.