Julliana Rodrigues Ribeiro
Perth,Australia
Summary
Leveraging strong problem-solving and customer service skills honed in diverse roles, including at Optus Stadium, consistently enhanced patron satisfaction and team efficiency. Demonstrates professionalism and courtesy, excelling in fast-paced environments. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Accomplished Social Media Assistant at Native Animal Rescue, adept in content creation and social media management, significantly increased engagement through strategic content deployment.
Overview
18
18
years of professional experience
Work History
Food and Beverage Cashier
Optus Stadium
02.2023 - 06.2024
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Function Staff
The Crown Casino - Pinnacle People
10.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Function Staff and Waitress
Perth Convention Centre - Pinnacle People
10.2022 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista Shift
Pinnacle People
10.2022 - 12.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Social Media Assistant
Native Animal Rescue
09.2023 - 11.2023
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Conducted research to determine current benchmark trends and audience preferences.
Communication Officer
Department of Infrastructure of Transport - DNIT
01.2006 - 12.2016
- Assisted human resources department in developing employee communication strategies that fostered a positive work environment and strong company culture.
- Collaborated with design team to ensure visual elements of marketing materials aligned with brand guidelines and effectively communicated key messaging.
- Enhanced internal communication by implementing a company-wide intranet and newsletter system.
- Implemented an employee recognition program that celebrated success stories across the organization.
- Increased awareness of company initiatives through well-crafted content, including newsletters, intranet articles, and executive updates.
Education
Certificate IV - Marketing And Communications
Tafe Perth
Perth, WA06.2025
Bachelor Degree of Communication - Journalism
University of Brazil
Brazil12.2009
Certificate - General English Language
Tafe And Milner English College
PerthSkills
- Professionalism and Courtesy
- Food safety knowledge
- Problem-Solving
- Customer Service
- Cash register systems
- Strong teamwork
- Cleaning skills
- Photo and Video Editing
- Content Creation
- Internal Communications
Timeline
Social Media Assistant
Native Animal Rescue
09.2023 - 11.2023
Food and Beverage Cashier
Optus Stadium
02.2023 - 06.2024
Function Staff
The Crown Casino - Pinnacle People
10.2022 - 12.2023
Function Staff and Waitress
Perth Convention Centre - Pinnacle People
10.2022 - 12.2023
Barista Shift
Pinnacle People
10.2022 - 12.2023
Communication Officer
Department of Infrastructure of Transport - DNIT
01.2006 - 12.2016
Certificate IV - Marketing And Communications
Tafe Perth
Bachelor Degree of Communication - Journalism
University of Brazil
Certificate - General English Language
Tafe And Milner English College
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