Jully Dang
Melbourne,Australia
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Pandora
10.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Front Of House
IPOH Garden Kitchen
09.2023 - 05.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Managed phone lines, took reservations, processed takeaway orders, and addressed customer concerns with professionalism.
Kitchen Hand
YGF Malatang
07.2024 - 12.2024
- Followed recipes and chef instructions to prepare food correctly.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Cleaned and sanitised dishes and utensils, keeping adequate supplies for expected customer load.
- Operated kitchen equipment in accordance with manufacturer instructions.
F&B; Attendant
INTERCONTINENTAL Saigon
03.2022 - 11.2022
- Maintained a clean and organised restaurant compliant with hygiene standards.
- Cleared, cleaned, and wiped tables and chairs to remove residue and maintain hygiene.
- Provided guests with menu information, specials and promotions to ensure quality service.
Education
Bachelor of Business -
Victoria University
Melbourne12.2027
Diploma of Hospitality Management - undefined
Victoria University
Melbourne06.2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Retail sales
- Flexible schedule
- Stocking and receiving
- POS system operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Alcohol Server Certification (Victoria)
- Allergen Awareness Training Certificate (Victoria local health department)
Languages
English: Professional
Professional Working
Vietnamese: Native/Bilingual
Native or Bilingual
Chinese (Cantonese): Limited
Limited Working
Availability
- Tuesday, Wednesday, Thursday, Friday: full day
- Saturday, Sunday: 6am–5pm
Timeline
Retail Sales Associate
Pandora
10.2025 - Current
Kitchen Hand
YGF Malatang
07.2024 - 12.2024
Front Of House
IPOH Garden Kitchen
09.2023 - 05.2025
F&B; Attendant
INTERCONTINENTAL Saigon
03.2022 - 11.2022
Diploma of Hospitality Management - undefined
Victoria University
Bachelor of Business -
Victoria University