Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Julnar Zahr

Julnar Zahr

Sydney,NSW

Summary

Dedicated law student with a strong background in legal support, customer service, and administrative roles. Exceptional organizational, communication, and problem-solving skills developed through professional experience. Passionate about making meaningful contributions to the legal profession and continuously striving for excellence. Currently employed as a Paralegal at CCSG Legal Pty Ltd, providing comprehensive support to a team of solicitors handling complex insurance litigation. Responsibilities include preparing court documents, drafting correspondence, conducting legal searches, and managing file maintenance. Previous experience as a Client Intake Officer at Marrickville Legal Centre, where responsibilities included scheduling appointments, collecting critical information, and directing clients to appropriate resources. Strong ability to work under pressure, prioritize tasks, and provide exceptional service. Combining a customer-focused approach with legal and administrative expertise. Deep commitment to justice and a passion for understanding the complexities of the legal system. Eager to bring skills, adaptability, and enthusiasm to your team and contribute to achieving the best outcomes for clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Part-Time paralegal

CCSG Legal Pty Ltd
07.2024 - Current
  • I provide comprehensive support to a team of solicitors handling complex insurance litigation
  • My responsibilities include preparing court documents such as Statements of Claim, Applications for Judgment, and enforcement documentation
  • I also assist with Supreme Court and Federal Circuit Court matters by drafting and formatting correspondence, transcribing dictation, and compiling briefs and court books
  • My role extends to conducting legal searches, liaising with the Sheriff’s Office, and filing court documents both in person and online
  • Additionally, I manage general file maintenance, including opening, closing, and organizing physical and electronic case files, as well as assisting with mail distribution and reception duties
  • This role has allowed me to hone my attention to detail, legal research, and drafting skills while ensuring the seamless operation of daily legal processes
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Edited and proofread legal documents to verify accuracy.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Revised and finalized letters, briefs, and memos.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Collaborated with attorneys to develop strategies for each case.

Casual sales Assistant

Sunglass hut
06.2023 - 07.2024
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Volunteer client intake officer

Marrickville Legal center
02.2024 - 05.2024
  • Coordinated with other law enforcement personnel to exchange information.
  • Streamlined client intake process by implementing an efficient case management system.
  • Coordinated with multiple departments to ensure seamless client onboarding experience.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Adapted quickly to new technologies introduced into the call centre environment, utilizing tools effectively during customer interactions.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Casual sales Assistant

Edward Meller
07.2022 - 10.2023
  • Company Overview: David Jones concession brand
  • David Jones concession brand
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Conducted product demonstrations, significantly boosting daily sales figures.

Customer Service Assistant

William’s
02.2022 - 11.2022
  • Answered customer questions about product availability and shipment times.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased upselling success with effective product demonstrations and persuasive sales techniques.
  • Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Customer service Assistant

Mather’s
12.2021 - 02.2022
  • Supported the achievement of operational goals, consistently completing tasks within designated deadlines.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Met existing customers to review current services and expand sales opportunities.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.

Education

Bachelor of Laws

University of Technology Sydney, Sydney, NSW
01-2027

Diploma of Business

UTS College, Broadway Sydney Campus
12-2022

Skills

  • Legal research
  • Proficient in MS office
  • Case management
  • Client communication
  • Office administration
  • Document drafting
  • Document preparation
  • Calendar management
  • Administrative support
  • Research and data collection
  • Legal writing
  • File organization
  • Proofreading
  • Case summaries
  • Litigation support
  • Records management
  • Document filing
  • Legal compliance
  • Legal transcription
  • Court filing
  • Database research
  • Exhibit preparation

Certification

  • HSC; Kingsgrove North High School [2021]
  • Diploma of Business; UTS College [2022]
  • Bachelor of Laws; The University of Technology Sydney [Expected to finish 2027]

Languages

Arabic
Limited Working
English
Native or Bilingual

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Music
  • I have a passion for photography and editing photos
  • Fashion
  • Reading
  • Designing and Printing 3D Models
  • Engaging in food photography and sharing culinary creations on social media
  • Learning new cooking techniques and expanding my culinary skills
  • Crafting and DIY Projects
  • Food Tourism
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Baking
  • Growing herbs, vegetables, or fruits in home gardens
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Gardening
  • I like looking at the stars and learning about constellations
  • I enjoy helping others and giving back to the community

Timeline

Part-Time paralegal - CCSG Legal Pty Ltd
07.2024 - Current
Volunteer client intake officer - Marrickville Legal center
02.2024 - 05.2024
Casual sales Assistant - Sunglass hut
06.2023 - 07.2024
Casual sales Assistant - Edward Meller
07.2022 - 10.2023
Customer Service Assistant - William’s
02.2022 - 11.2022
Customer service Assistant - Mather’s
12.2021 - 02.2022
University of Technology Sydney - , Bachelor of Laws
UTS College - , Diploma of Business

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Julnar Zahr