Juman Bakri
Customer Service
Chester Hill,NSW
Summary
Motivated customer service specialist with over 10 years of retail experience in a fast-paced, team-based environment. I have expertise in delivering support services, resolving customer complaints, and delivering positive experiences through high-quality customer care. Personal Attributes Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Before and After School Care – CAMP AUSTRALIA
2014.09 - 2015.09
- Supervising children before and after school hours
- Providing breakfast and afternoon lunch
- Fun activities sports, games, arts and craft
- Keeping all students in a safe and happy environment/ providing first aid treatment as necessary
Customer Service Assistant
TARGET – BASS HILL
2005.10 - 2013.10
- Customer Service
- Problem solving
- Presentation of departments clean at all times
- Assisting other team members
- Being alert for theft
- Stock returns handled promptly
- Pricing items
- Stocktake/Prepare for sale
- Maintain displays
- Restocking Department
Customer Service Assistant
AUTO FUEL STOP
GRANVILLE
1999.12 - 2005.01
- Customer Service
- Restocking goods
- Kept presentation of store clean at all times
- Answered phone
- Handled all customer complaints
- Handling all cash and credit card transactions
- Banking
Education
Legal
Online Digital NSW TAFE
TAFE NSW 2023.01 - Current
Bachelor of Social Science/ Criminology - Criminology, Social Science
Western Sydney University
Bankstown 2015.01 - 2017.04
Diploma - Human Resources Management
South Western Sydney Institute TAFE
Diploma - Management, Business Administration III
South Western Sydney Institute TAFE
High School Certificate
Wiley Park Girls High School
Wiley Park 1994.02 - 1999.12
Skills
Customer service awareness
Courtesy and Professionalism
Excellence in Professional Practice and Procedure
Working Relationships & Leadership
Active Listening
Clerical Support
Self-Motivated
Good Telephone Etiquette
Decision-Making
Excellent Communication
Attention to Detail
Teamwork and Collaboration
Microsoft Software Proficiency
Timeline
Legal
Online Digital NSW TAFE
2023.01 - Current
Bachelor of Social Science/ Criminology - Criminology, Social Science
Western Sydney University
2015.01 - 2017.04
Before and After School Care – CAMP AUSTRALIA
2014.09 - 2015.09
Customer Service Assistant
TARGET – BASS HILL
2005.10 - 2013.10
Customer Service Assistant
AUTO FUEL STOP
1999.12 - 2005.01
High School Certificate
Wiley Park Girls High School
1994.02 - 1999.12
Diploma - Human Resources Management
South Western Sydney Institute TAFE
Diploma - Management, Business Administration III
South Western Sydney Institute TAFE