Juman Bakri
Customer Service
Chester Hill,NSW
Summary
Motivated customer service specialist with over 10 years of retail experience in a fast-paced, team-based environment. I have expertise in delivering support services, resolving customer complaints, and delivering positive experiences through high-quality customer care. Personal Attributes Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Before and After School Care – CAMP AUSTRALIA
09.2014 - 09.2015
- Supervising children before and after school hours
- Providing breakfast and afternoon lunch
- Fun activities sports, games, arts and craft
- Keeping all students in a safe and happy environment/ providing first aid treatment as necessary
Customer Service Assistant
TARGET – BASS HILL
10.2005 - 10.2013
- Customer Service
- Problem solving
- Presentation of departments clean at all times
- Assisting other team members
- Being alert for theft
- Stock returns handled promptly
- Pricing items
- Stocktake/Prepare for sale
- Maintain displays
- Restocking Department
Customer Service Assistant
AUTO FUEL STOP
GRANVILLE
12.1999 - 01.2005
- Customer Service
- Restocking goods
- Kept presentation of store clean at all times
- Answered phone
- Handled all customer complaints
- Handling all cash and credit card transactions
- Banking
Education
Legal
Online Digital NSW TAFE
TAFE NSW 01.2023 - Current
Bachelor of Social Science/ Criminology - Criminology, Social Science
Western Sydney University
Bankstown 01.2015 - 04.2017
Diploma - Human Resources Management
South Western Sydney Institute TAFE
Diploma - Management, Business Administration III
South Western Sydney Institute TAFE
High School Certificate
Wiley Park Girls High School
Wiley Park 02.1994 - 12.1999
Skills
Customer service awareness
Courtesy and Professionalism
Excellence in Professional Practice and Procedure
Working Relationships & Leadership
Active Listening
Clerical Support
Self-Motivated
Good Telephone Etiquette
Decision-Making
Excellent Communication
Attention to Detail
Teamwork and Collaboration
Microsoft Software Proficiency
Timeline
Legal
Online Digital NSW TAFE
01.2023 - Current
Bachelor of Social Science/ Criminology - Criminology, Social Science
Western Sydney University
01.2015 - 04.2017
Before and After School Care – CAMP AUSTRALIA
09.2014 - 09.2015
Customer Service Assistant
TARGET – BASS HILL
10.2005 - 10.2013
Customer Service Assistant
AUTO FUEL STOP
12.1999 - 01.2005
High School Certificate
Wiley Park Girls High School
02.1994 - 12.1999
Diploma - Human Resources Management
South Western Sydney Institute TAFE
Diploma - Management, Business Administration III
South Western Sydney Institute TAFE