Jumana Nicola

• Replenished products daily for optimal freshness and visibility
• Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
• Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
• Managed multiple tasks in high-volume environment.

- Assisted in the preparation and serving of nutritious meals to residents, ensuring speciality dietary needs and preferences were met. In accordance with medical needs.

- Collaborated with kitchen staff to maintain high standards of food safety and hygiene in compliance with health regulations.

- Supported the planning and execution of special events and themed meals, enhancing resident engagement and dining experience.

- Delivered exceptional customer service by addressing residents’ requests and concerns promptly and compassionately.

- Maintained cleanliness and organization of kitchen and dining areas, adhering to safety protocols and sanitation guidelines.

- Assisted in inventory management by monitoring food supplies and reporting shortages to ensure timely replenishment.

- Participated in training new staff on food service procedures and best practices to maintain quality care.

- Contributed to a positive team environment, fostering communication and cooperation among staff and residents.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
• Cleaned counters, machines, utensils and seating
• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Memorized recipes for specialty coffee beverages and seasonal offerings
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
• Elevated customer loyalty by using strong communication abilities to resolve customer problems

• Operated cash register, collected payments and provided accurate change
• Prepared and served coffee, espresso drinks, blended coffees and teas
• Maintained clean and organized workspace, enabling coworkers to locate resources and product
• Described menu items to customers and suggested products based on stated preferences

• Proficient communication and customer service skills
• Maintained energy and enthusiasm in fast-paced environment
• Demonstrated respect, friendliness and willingness to help wherever needed
• Improved operations through consistent hard work and dedication
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
• Bussed and reset tables to keep dining room and work areas clean
• Used cash registers and credit card machines to cash out customers
• Checked identification for minimum age for sale alcoholic beverages
• Oversaw grill, stove and oven and cleaned all equipment after every shift
• Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support
• Worked flexible hours; night, weekend, and holiday shifts