Jun Fei Chi
Melbourne,VIC
Summary
With over 7 years of diverse experience in retail, seafood handling, and hospitality, I excel in customer service and operational management. As a Retail Operations Manager at Tang Food Emporium, I led teams to achieve store goals, improved sales performance and managed inventory efficiently. My hands-on experience as a fishmonger and hospitality management diploma from William Angliss Institute have refined my food safety, guest relations, and event coordination skills. Fluent in English, Mandarin, and Cantonese, I am dedicated to creating exceptional customer experiences and driving business success. A hardworking and passionate job seeker with strong organizational skills eager to secure anentry-level position. Ready to help theteam achieve company goals.
Overview
8
8
years of professional experience
Work History
Retail Operations Manager
Tang Food Emporium
2021.11 - 2024.05
- Effectively lead, motivate, and manage a team to achieve store goals
- Ensure high levels of customer satisfaction through excellent service
- Monitor and analyze sales performance, set targets, and implement strategies to achieve them
- Oversee stock levels, manage inventory, and reduce shrinkage
- Manage store budgets, forecasts, and financial reports
- Ensure the store layout and product displays are appealing and drive sales
- Address and resolve customer complaints and operational issues efficiently
- Communicate effectively with staff, customers, and upper management
- Prioritize tasks to ensure smooth store operations
- Train and develop staff to improve performance and support career growth.
- Directed training and performance monitoring for 10 staff members.
Retail Sales Associate
Tang Food Emporium
2020.05 - 2024.05
- Provide excellent customer service, assist customers with inquiries, and resolve complaints efficiently
- Accurately handles cash transactions, processes payments, and provides change
- Assist in achieving sales targets by promoting products and services to customers
- Keep track of stock levels, restock shelves, and assist with inventory audits
- Maintain comprehensive knowledge of store products to assist customers effectively
- Ensure shelves and displays are well-organized and visually appealing
- Communicate effectively with customers, colleagues, and supervisors
- Maintain accuracy in transactions, inventory counts, and product displays
- Efficiently manage time to complete tasks and assist customers
- Work collaboratively with team members to achieve store goals and maintain a positive work environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly marked items, and arranged according to size or colour.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Assistant and Fish Processor
Fish Times
2016.11 - 2020.03
- Provided pricing information to customers regarding specific products
- Cash register operations including opening, conducting customer transactions and balancing drawer
- Processed cash, check and credit card payments
- Listened to customer needs and desires to identify and recommend optimal products
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Preparing fish and seafood for customer (fish cleaning, filleting, debone and etc)
FOH Staff/ Student
William Angliss Institute
2019.02 - 2019.07
- Study and Train as restaurant all-rounder, barista and etc, while running a restaurant service or even in William Angliss Institute
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Decreased customer wait times by efficiently carrying 3 plates at one time without spilling or dropping food
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Runner
Grand Prix - 2019
2019.03 - 2019.03
- Worked as a runner in Grand Prix at 15th of march to 17th of march 2019
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Food delivery to each station under management
Education
Hospitality Management: Front of House Hospitality -
William Angliss Institute
Flagstaff, VIC07.2019
VCAL-Year 10&11 -
Victoria University Secondary College
Saint Albans, VIC01.2019
Language School -
WELS Language School
Braybrook, VIC06.2017
Year 7-10 -
SMK Jalan Tasek
Malaysia11.2016
Skills
- Time Management
- Adaptability
- Store operations
- Staff Management
- Store Layout
- Inventory ordering
- Retail Merchandising
- Loss Prevention
- Shrink Reduction
- Decision-Making
References
- Jason Schumacher, 0425555784, Jason.schumancher@angliss.edu.au, Restaurant Manager (William Angliss Institute)
- Sandra Garland, 0425735577, Sandra.Garland@angliss.edu.au, Teacher of Restaurant service (William Angliss Institute)
Timeline
Retail Operations Manager
Tang Food Emporium
2021.11 - 2024.05
Retail Sales Associate
Tang Food Emporium
2020.05 - 2024.05
Runner
Grand Prix - 2019
2019.03 - 2019.03
FOH Staff/ Student
William Angliss Institute
2019.02 - 2019.07
Sales Assistant and Fish Processor
Fish Times
2016.11 - 2020.03
Hospitality Management: Front of House Hospitality -
William Angliss Institute
VCAL-Year 10&11 -
Victoria University Secondary College
Language School -
WELS Language School
Year 7-10 -
SMK Jalan Tasek
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