Junaid Afzal

Summary

Dedicated and compassionate Community Services professional with a Bachelor of Community Services from an ACWA-accredited college. Experienced in case management, client advocacy, referral coordination, program delivery, and community engagement. Skilled in supporting diverse client groups including people with disabilities, CALD communities, domestic violence survivors, and aged care clients. Proven ability to work collaboratively, ethically, and culturally responsively.

Work History

Hotel Receptionist / Security Support (Casual)

ZY Company

Provided customer service and maintained safety and security procedures.
Managed guest queries, complaints, and security incidents professionally.

Logistics Support Associate

Amazon Logistics

Coordinated parcel processing and dispatch activities.
Managed logistical queries and maintained operational safety standards.

Education

Certificate III - Security Operations

[Training Provider Name]

Bachelor of Community Services - Community Services

Acknowledge Education

Skills

Client Assessment and Case Management
Advocacy and Client Representation
Community Development and Program Delivery
Cultural Competency and Inclusion
Referral and Service Coordination

Crisis Intervention Support
Ethical Record-Keeping and Documentation
Teamwork and Interagency Collaboration
Initiative-taking

FIELDWORK PLACEMENT EXPERIENCE

Field Placement 1 – Community Support Worker (Student Placement)
Australian Care Foundation | May 2024 – July 2024 | 200 Hours
- Conducted client assessments for NDIS, mental health, and domestic violence support.
- Created individualized support plans in collaboration with case managers.
- Facilitated client referrals to housing services, legal aid, and counseling services.
- Provided emergency support including assistance with housing and crisis accommodation.
- Participated in advocacy for client rights and coordinated with external agencies.
- Practiced culturally responsive care with CALD and Aboriginal clients.
Field Placement 2 – Community Services Officer (Student Placement)
CCA NSW Community Hub | March 2025 – June 2025 | 200 Hours
- Assisted in case management and support planning for aged care, disability, and homeless clients.
- Provided direct client services including intake, assessment, and risk identification.
- Developed a Youth Development Program proposal.
- Assisted in program delivery for Emergency Relief Services, Community Learning Programs, and multicultural initiatives.
- Advocated for client access to services such as CHSP, NDIS, and Link2Home.
- Participated in community development, stakeholder engagement, and program evaluation projects.

Timeline