Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
JUNAID V V

JUNAID V V

Bundoora,Victoria

Summary

Dedicated and result driven IT professional with 5 years of experience in healthcare IT, Electronic health records and IT infrastructure support. Expertise in Cerner millennium,powerchart and different healthcare software. Also troubleshooting IT issues at level 2 support. Adapt at resolving complex technical problems, support EHR implementations and optimizing clinical workflows for improved efficiency and patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cerner Application Analyst & L2 SUPPORT

Halian International-SKMCA Hospital
01.2023 - 01.2025
  • Provide L2 technical support for healthcare applications, troubleshooting Cerner EHR issues and resolving system errors
  • Work with end-users, clinicians, and IT teams to address application-related incidents and network/system issues
  • Analyze, diagnose, and resolve hardware, software, and network problems, ensuring minimal downtime for hospital operations
  • Assist in EHR implementation, customization, and integration of Cerner Millennium applications
  • Diagnose and resolve application, interface and performance issues to ensure system reliability
  • Maintain system stability, performance, and security by conducting regular updates and patches
  • Collaborate with cross-functional teams on change management, ITIL-based incident resolution, and system upgrades
  • Monitored service desk tickets and escalated unresolved issues to higher team when necessary
  • Provided step-by-step guidance to resolve technical problems remotely or in person
  • Conduct end-user training for hospital staff on best practices for using Cerner applications and IT systems

HIS/IT support engineer

Somerian Health LLC
01.2021 - 01.2023
  • Provide support for Healthcare software and applications ensuring system is up for end users
  • Installing and maintaining IT system infrastructure
  • Troubleshoot hardware, software and network Issues for end users
  • Use ticket system to log, prioritize and escalate when any unresolved Issue
  • Conducted root cause analysis to resolve the complex issues related to patient management
  • Troubleshoot system errors and ensured compliance with privacy regulation
  • Provided 24/7 technical support for HIS applications, ensuring timely resolution of high priority incidents
  • Took the initiative on the configuration and setup of IP phones on premises by co-ordination with concerned vendor
  • Diagnosing and resolving technical problems promptly minimize downtime and disruptions in the organization's operations
  • Maintaining IT assets inventory and raising IT requisition as and when required
  • Providing remote assistance to users through phone, email or remote desktop
  • Monitor IT systems to identify and resolve potential issues before they affect users

System Engineer

Nixtree Solutions
01.2019 - 01.2020
  • Provided first-line support for system Issues, including user access, permissions and application errors
  • Assisted in troubleshooting and resolving hardware, software and network-related Issues
  • Assisted in configuring and maintaining linux servers for development and production environments
  • Provide user support for linux desktop environment, troubleshooting issues related to applications and hardware
  • Create users, modify and give permission based on the requirement

Education

Bachelor of Technology - Computer Science

University of Calicut
01.2018

Higher Secondary Education -

Ansar English School-CBSE
01.2014

Skills

  • IT L2 Support and Troubleshooting
  • Cerner EHR implementation and support
  • Cerner Millennium (PowerchartFirstnet,Surginet,pathnet)
  • Incident and problem management
  • Network and System administration
  • Window and Linux support
  • HER implementations and workflow enhancement
  • Ticketing System
  • Application integration
  • Network troubleshooting
  • Hardware and software installation
  • Help desk support
  • IT asset management
  • Complex Problem-solving
  • IT documentation
  • Application support
  • End-user training
  • Microsoft 365

Accomplishments

  • Achieved results by completing tasks with accuracy and efficiency.
  • Assisted in a successful Cerner upgrade ensuring cero downtime during critical operations
  • Collaborated with team of 8 in the development of MSF PURA.

Certification

  • Cerner Millennium Solutions, Oracle Cerner, Certificate of completion
  • Linux and Cloud Computing, Clado Solutions
  • MCSE Windows Server 2016, Udemy

Timeline

Cerner Application Analyst & L2 SUPPORT

Halian International-SKMCA Hospital
01.2023 - 01.2025

HIS/IT support engineer

Somerian Health LLC
01.2021 - 01.2023

System Engineer

Nixtree Solutions
01.2019 - 01.2020

Higher Secondary Education -

Ansar English School-CBSE

Bachelor of Technology - Computer Science

University of Calicut

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JUNAID V V