Junaida Pickering

Maintaining our house hold. Helping Husband with business. Cleaning household and workshop. Carrying out admin tasks, mail, filing and paying bills.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Operated cash register to process payments and provided receipts to establish proof of transaction.
• Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
• Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
• Utilized product knowledge to educate customers on features and benefits.
• Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.
• Collaborated with other online sellers to share best practices, learn from their experiences, and form mutually beneficial partnerships.
• Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Handled customer issues professionally and courteously, resolving disputes fairly to protect both the business''s reputation and the buyer''s satisfaction.

• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.