Summary
Overview
Work History
Education
Skills
Recognition
Underwritingauthority
Professional Development
Languages
References
Timeline
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June Chan

Sydney,Australia

Summary

Dedicated Technical Underwriting Professional with over 20 years’ experience in the life insurance industry. Highly competent in all aspects of risk management including in-depth knowledge of life insurance products and risk control. Partner with business stakeholders to develop and implement competitive/innovative Product Refresh and Underwriting Philosophies. Excellent mentorship with strong focus on monitoring performance of Underwriters and Tele-Interviewers to promote and drive high quality output and professional capability uplift. Lead and support different area of the business to ensure procedures are aligned with company values and complied with regulatory requirements. Possess excellent interpersonal and communication skills to collaborate, negotiate and influence so to achieve common vision and mutual success. With my extensive experience in the Life Insurance industry; strong personal and technical competencies, I hope I can be considered for a career opportunity to contribute to your company’s continuous growth and success, whilst at the same time broaden my horizon by having given this opportunity to work outside Australia.

Overview

25
25
years of professional experience

Work History

Technical Underwriter

ClearView Wealth Ltd
05.2019 - Current
  • Partner closely with Subject Matter Experts (SME) from the Claim/Legal teams, Reinsurers, Chief Medical Officer to develop and implement strategic and sound underwriting offerings and philosophies
  • Engage with the Product and Actuary team for Product design/refresh including review and amend draft Product Disclosure Statement/Advisor Guide/Application form and Questionnaires etc prior to and during implementation
  • Work closely with the claims team include providing expert underwriting advice and implementing guidelines that align both teams’ technical philosophies and procedures to ensure each customer receives excellent experience at both application and claim stage
  • Liaise with internal stakeholders such as distribution/marketing/call centre and operational teams to ensure optimal services are delivered in a timely manner
  • Work with the complaint team by providing underwriting expertise to assist in resolving complaints
  • Ongoing feedback to the Underwriting Rules Engine decision tree and outputs
  • Actively engage in process improvements, feedback and communications with relevant stakeholders
  • Report incidents and breaches in the business register when an event has occurred
  • Carry out investigations, development and implementation of new processes to avoid similar event from recurring
  • Resolve complex underwriting issues and provide support on challenging cases
  • Carry out optimal Risk profiling by applying sound medical and financial underwriting skills to assess insurance applications to provide the best underwriting decision to advisors/customers
  • Complete underwriting and claims retrospective underwriting referrals for potential non-disclosures and misrepresentation policies
  • Perform regular Underwriting auditing, monitor individual underwriter performance to explore development/training and growth opportunities
  • Perform regular Tele-Interviewer calls auditing to provide feedback and improvement pathway
  • Develop and deliver technical strategies and process updates to Underwriters and Tele-Interviewers to enhance professional growth and meeting business needs
  • Develop new employee training materials such as The Best Practice and New Starter guides; providing coaching and supports to new underwriting employees
  • Interview and recruitment of new underwriting professionals.

Senior Underwriter

ClearView Wealth Ltd
10.2016 - 04.2019
  • Day to day underwriting of retail and direct insurance applications
  • Deliver optimal underwriting service to advisers and customers
  • Face to face meetings with advisors to enhance working relationships
  • Provide underwriting training/presentations to advisors in advisor meetings or conferences
  • Mentor and develop junior underwriting professionals
  • Underwriting SME to the sales and advisor support teams
  • Handle underwriting escalations and complaints.

Underwriter to Senior Underwriter

MLC Life Insurance
10.2004 - 09.2016
  • Day to day underwriting of retail and group applications
  • Completing risk profiling and assessments that align to the company guidelines and risk treaty
  • Mentor junior underwriting staff members
  • Research and implement business processes to decrease end to end time whilst maintaining excellent quality standards.

Trainee Underwriter to Underwriter

AXA /AMP Life Ltd
01.2000 - 01.2004
  • Day to day underwriting of retail and endowment applications
  • Relationship management with key stakeholders
  • Ensure great working relationships with both internal and external stakeholders.

Education

Master of Commerce -

University of NSW

Bachelor of Arts -

Sydney University

Skills

  • Risk management
  • Life insurance products
  • Underwriting
  • Product design/refresh
  • Claims management
  • Stakeholder engagement
  • Process improvements
  • Auditing
  • Training and development
  • Recruitment
  • Relationship management
  • Excellent interpersonal and communication skills
  • Proficient in English and Chinese

Recognition

  • Achieved KPI of at least “Goes beyond what is required” ratings for the last 4 years
  • Recognitions and Appreciations by various business stakeholders including advisors/state managers/underwriting/claims/sales/legal colleagues. Was once quoted by sales colleague” you provide not only the answer, but learning piece within your answer.”
  • Received Life Insurance Recognition Award & Nomination for “Customer service/above & beyond”
  • Received Act of Kindness award nominated by colleagues for “no problem ever being too big. Always there when you need her.” “She will put herself out at the drop of a hat to support anyone who needs assistance.”
  • Most Helpful Award

Underwritingauthority

$5 million, $2.5 million, $1 million, $15,000 per month, $15,000 per month

Professional Development

  • Australasian Life Underwriting Claims Association (ALUCA) Senior CIP member
  • Diploma in Life Insurance, The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) 2022
  • Accdemy of Life Underwriting 1 and 2
  • ALUCA conferences and industry seminars, including SURF
  • Member of Senior Underwriters Risk Forum (SURF)

Languages

Proficient of both spoken and written in English and Chinese

References

Available upon request

Timeline

Technical Underwriter

ClearView Wealth Ltd
05.2019 - Current

Senior Underwriter

ClearView Wealth Ltd
10.2016 - 04.2019

Underwriter to Senior Underwriter

MLC Life Insurance
10.2004 - 09.2016

Trainee Underwriter to Underwriter

AXA /AMP Life Ltd
01.2000 - 01.2004

Master of Commerce -

University of NSW

Bachelor of Arts -

Sydney University

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June Chan