June Willis
Mango Hill,QLD
Summary
I am a resourceful person known for high productivity and efficient task completion. I specialize in customer service, technical troubleshooting, and data management. Excel in communication, problem-solving, and adaptability to ensure seamless support operations and positive client interactions. My strengths lie in problem-solving abilities, communication skills, and adaptability. Previous roles have seen improvement in all areas including operational efficiency. I continuously review my work to identify areas of opportunity and focused on enhancing workflows and procedures to maximize team success.
Overview
26
26
years of professional experience
Work History
Demand and Capacity Support Officer
APA Group
Eagle Farm, QLD
01.2023 - Current
- Developed training materials for staff members regarding processes, and customer service policies and procedures.
- Provided technical support to customers via phone, email.
- Worked closely with other departments including scheduling, marketing, accounts, and metering operations to facilitate the successful completion of work orders and projects.
- Resolved customer queries in a timely manner.
- Managed incoming calls from customers within SLA guidelines.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Fostered positive and inclusive team culture for support staff.
- Uploaded rosters onto digital platforms for easy access and distribution
- Responsible for creating and optimizing purchase order requisitions, receipting, and modifications
- Instrumental in optimizing the absence and leave upload system, leading to improved productivity and reduced errors.
Customer Care Representative
TNT Express
Eagle Farm, Qld
05.2019 - 12.2022
- Ensure smooth and efficient delivery operations by providing assistance to customers with questions and complaints, orders and processing returns, triage missing, late or split freight enquiries
- Transit estimates
- International and Domestic freight quotes
- International and Domestic bookings
- Dangerous goods aware
- LOE, FMS, Mainframe and Computrack.
Customer Service and Admin Assistant
Belbaker Bus Charters
06.2018 - 03.2019
- Calculate and quote for Charters
- Itinerary Advice and follow-up on quotes
- Charter Allocation
- Invoicing and Payment Processing
- General Customer Service and enquiry assistance
- Spreadsheet creation for checking and balancing system
- Working independently and as part of a team.
Internal Sales
Cellnet Sales
01.2009 - 01.2017
- Provide a high level of customer service to assigned clients
- Communication and liaising with high profile clients
- Effective client support during all stages of a sale
- Accurate record keeping of all sales and prospective activities
- Provide client advice when making a purchase
- Responding to price enquiries
- Qualifying potential new customers
- Growing existing business relationships and acquire new ones.
Reception / Accounts
Westflex
01.2007 - 01.2009
- Payroll and Cash handling
- Managing Customer Relationships
- Assist in stock control management
- Reception duties and accounts payable
- Accounts receivable and debt recovery.
Office Manager
Macquarie Bank
Perth, Western Australia
01.1999 - 01.2002
- Managed 7 staff while reporting back to head office in Brisbane
- Solving customer complaints and internal issues
- Bank product sales to new clients
- Provide training to staff when required on products and procedures
- Liaising with internal and external customers
- Daily management of cash inflows and outflows balancing.
Administration Assistant / Reception
Queensland Foster and Kinship Care
- Answer, screen and direct calls and enquiries
- Monitor and respond to email enquiries
- General office functions including photocopying, laminating and binding
- Preparation of Training materials
- Travel and accommodation, sourcing of venues and catering
- Report preparation, newsletter and bi-monthly Reporter Magazine
- Administrative support to Case Officers
- Recording of Exit Surveys.
Customer Care Specialist
Amart Furniture
- Promptly responding to customer enquiries
- Obtain client information responding to calls, interviewing clients, verifying information
- Identify client needs, clarify information, research issues and provide solutions and/or alternatives
- Provide effective and efficient service to build sustainable client relationships and engage customers by going the extra mile
- Meet qualitative and quantitative targets.
Education
Emergency Basic Life Support and First Aid - First Aid
My First Aid
Brisbane, QLD02-2020
Associate Diploma - Business Management
TAFE Qld
Kangaroo Point, QLD11-1997
Microsoft Excel - Power Platform
Nexacu
Brisbane, QLDSkills
- Ensure smooth and efficient delivery operations
- Provide assistance to customers with questions and complaints
- Process orders and returns
- Triage missing, late or split freight enquiries
- Transit estimates
- International and Domestic freight quotes
- International and Domestic bookings
- Dangerous goods aware
- LOE, FMS, Mainframe and Computrack
- Calculate and quote for Charters
- Itinerary Advice and follow-up on quotes
- Charter Allocation
- Invoicing and Payment Processing
- General Customer Service and enquiry assistance
- Spreadsheet creation for checking and balancing system
- Work well independently or as part of a team
- Answer, screen and direct calls and enquiries
- Monitor and respond to email enquiries
- General office functions including photocopying, laminating and binding
- Preparation of training materials
- Travel and accommodation, sourcing of venues and catering
- Report preparation, newsletter and bi-monthly Reporter Magazine
- Administrative assistance for Case Officers
- Recording of Exit Surveys
- Promptly responding to customer enquiries
- Obtain client information responding to calls, interviewing clients, verifying information
- Identify client needs, clarify information, research issues and provide solutions and/or alternatives
- Provide effective and efficient service to build sustainable client relationships and engage customers by going the extra mile
- Meet qualitative and quantitative targets
- Communication and liaising with high profile clients
- Effective client support during all stages of a sale
- Accurate record keeping of all sales and prospective activities
- Provide client advice when making a purchase
- Responding to price enquiries
- Qualifying potential new customers
- Growing existing business relationships and acquire new ones
- Payroll and Cash handling
- Managing Customer Relationships
- Assist in stock control management
- Reception responsibilities and accounts payable; accounts receivable and debt collection
- Managed 7 staff while reporting back to head office in Brisbane
- Solving customer complaints and internal issues
- Provide training to staff when required on products and procedures
- Daily management of cash inflows and outflows balancing
- Scheduling
- Business Administration
- Staff Management
- Office Management
- Database Management
- Administrative Support
- Administrative support specialist
- Excel spreadsheets
- Report Generation
- Business Correspondence
- Professional and mature
- Meticulous attention to detail
References
- Cecille Calizar, APA Group, Demand and Capacity Planner, 0448 675 424
- Adrian Jarvis, APA Group, Networks Field Supervisor, 0408 866 408
Timeline
Demand and Capacity Support Officer
APA Group
01.2023 - Current
Customer Care Representative
TNT Express
05.2019 - 12.2022
Customer Service and Admin Assistant
Belbaker Bus Charters
06.2018 - 03.2019
Internal Sales
Cellnet Sales
01.2009 - 01.2017
Reception / Accounts
Westflex
01.2007 - 01.2009
Office Manager
Macquarie Bank
01.1999 - 01.2002
Administration Assistant / Reception
Queensland Foster and Kinship Care
Customer Care Specialist
Amart Furniture
Emergency Basic Life Support and First Aid - First Aid
My First Aid
Associate Diploma - Business Management
TAFE Qld
Microsoft Excel - Power Platform
Nexacu
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