Junella Aimee Hettig
Summary
Accomplished Master Hairstylist at SalonXpapas, renowned for delivering personalized consultations and executing advanced hair coloring techniques. Excelled in relationship building, mentoring junior stylists, and enhancing client confidence. Increased sales through exceptional service and creative problem solving, fostering long-term client loyalty and achieving a 20% growth in repeat business.
With being in this rewarding industry for 24 years, as well as raising three children.I am ready as well as excited for a change in industry, with using the many years of skills that I have to offer.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Master Hairstylist
SalonXpapas
Brisbane
01.2020 - Current
- Delivered personalized hair consultations to assess client needs and preferences.
- Executed a variety of hair coloring techniques using high-quality products.
- Styled hair for special events, enhancing client confidence and overall experience.
- Mentored junior stylists in advanced cutting and styling techniques.
- Educated clients on hair care practices and product choices to promote healthy hair management.
- Performed a variety of hair treatments, including coloring, highlighting, conditioning, cutting and styling.
- Demonstrated excellent customer service skills by providing friendly advice and recommendations on hairstyles.
- Provided consultation services to clients about their desired hairstyle, hair care and styling products.
- Utilized various tools including scissors, combs, curling irons and blow dryers to style hair.
- Maintained accurate records of client visits, product sales and other activities in the salon.
- Ensured that all work areas were kept clean and sanitized throughout the day.
- Created custom styles for special occasions such as weddings and proms.
- Greeted customers upon arrival at the salon and provided them with a positive experience.
- Implemented specialized techniques to address each client's unique requirements.
- Assisted with training new stylists on proper techniques for shampooing, cutting and styling hair.
- Collected payment from customers and scheduled next appointments.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Increased sales by providing exceptional service and maintaining positive and a positive and energetic attitude.
- Fostered a clean and sanitary work environment to protect customers and staff from infection.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Provided comprehensive hair treatments for various types of hair.
- Cultivated strong relationships with long-term clients while effectively managing daily walk-in appointments.
- Trained or supervised other hairstylists, hairdressers and assistants.
Salon Manager
Revolution Hairdressing
Brisbane
01.2017 - 01.2020
- Managed daily salon operations and ensured smooth workflow among staff.
- Trained and mentored new stylists in techniques and customer service standards.
- Oversaw inventory management, including product ordering and stock organization.
- Conducted regular team meetings to discuss goals, updates, and performance metrics.
- Maintained compliance with health and safety regulations within the salon environment.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Scheduled employees and oversaw customer appointment calendar.
- Created monthly reports that tracked progress towards goals set by ownership.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Monitored employee performance to ensure quality services were delivered consistently.
Art Director
Toni & Guy
Brisbane
10.2009 - 12.2016
- Oversaw design team, ensuring alignment with Toni & Guy's artistic vision.
- Mentored junior designers in creative techniques and industry best practices.
- Grew from hairstylist to Art director
- Built a solid clientele starting here, and built 17year relationships
- Very loyal to any business I’m a part of as I see it like family
- I’m always that yes person, that will take on any challenge familiar or unfamiliar
Education
Hairdressing School - Hairdressing Student
Servilles Hairdressing
Brisbane , NZ 01.2000 - 10.2000
Lynfield College
Auckland , NZSkills
Accomplished Master Hairstylist recognized for delivering personalized consultations and executing advanced hair coloring techniques Built strong relationships and mentored junior stylists, enhancing client confidence and fostering long-term loyalty, contributing to a 20% growth in repeat business Prepared for a new industry challenge, leveraging extensive experience and skills developed over 24 years
Timeline
Master Hairstylist
SalonXpapas
01.2020 - Current
Salon Manager
Revolution Hairdressing
01.2017 - 01.2020
Art Director
Toni & Guy
10.2009 - 12.2016
Hairdressing School - Hairdressing Student
Servilles Hairdressing
01.2000 - 10.2000
Lynfield College