Junesh Karthodathil Hamsa
Clarkson,WA
Summary
With over 14 years of experience in demanding, deadline-driven environments, this forward-thinking professional is dedicated to delivering exceptional results. Expertise lies in servicing electrical & mechanical equipment, excelling in repairs and maintenance work. Throughout the career, consistently demonstrates a strong commitment to ensuring smooth operation of equipment and maximizing efficiency. Possesses excellent problem-solving skills and a keen attention to detail, allowing for quick identification and resolution of issues. With a proven track record of success, confident in the ability to contribute to any organization's success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician - Team Leader
Meiko Australia Pacific Pty Ltd.
12.2022 - Current
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over A$ 100,000.
Field Service Technician
Meiko Australia Pacific Pty Ltd
07.2022 - 12.2022
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained company field response vehicle stocked with repair and replacement parts valued over A$ 100,000.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Tested systems, noting issues and completing preventive maintenance.
Field Service Technician
Meiko Australia Pacific Pty. Ltd.
12.2021 - 06.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over A$ 100,000.
Service Engineer - Special Projects
Meiko Clean Solutions India Pvt. Ltd.
06.2017 - 11.2021
- Overseeing installations and maintenance for VIP clients, including renowned companies like Google, Amazon, Infosys, NetApp, and SAP Labs.
- Completed over 10 projects including Google, Amazon, Infosys, NetApp, and SAP Labs.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Performed troubleshooting and repair for complex electrical equipment.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Investigated and corrected mechanical problems with machinery.
- Organized and directed maintenance shutdowns and startups.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Resolved customer complaints in prompt, polite and professional approach.
- Diagnosed and resolved machine operation variations and equipment problems.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
Asst. Sales Manager - Western India
Meiko Clean Solutions India Pvt. Ltd.
03.2015 - 06.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to explain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Service Engineer
Meiko Clean Solutions India Pvt. Ltd.
04.2013 - 02.2015
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Scheduled service calls according to customer location and urgency of need.
- Checked safety practices and integrity of PPE.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Service Engineer
Suba Bakes Systems and Solutions
01.2011 - 02.2013
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Established team priorities, maintained schedules and monitored performance.
Service Engineer
Hykon Solar Energy (P) Ltd.
05.2010 - 01.2011
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance and provided detailed job training.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Engineering - Mechanical Engineering
CSI College of Engineering
Ketti, Nilgiris01.2009
Skills
- Effective Communication
- Proficient Technical Skills
- Customer Relations
- Flexibility in Changing Environments
- Effective Time Coordination
- Creative Problem Analysis
- Preventative System Checks
- Technical Troubleshooting
- Proficient Tool Utilization
- Safety Evaluation
- User Instructional Support
- Collaborative Teamwork
- Electrical Fault Analysis
- Project Coordination
Certification
Construction White Card - Victoria ( Reg. No. 0005616432 01)
Restricted Electrical Worker's License - Victoria (D19295)
Awards
Best Service Technician - 2022
Top Performance Award - 2022
Top First-Fix Rate - 2024
Timeline
Field Service Technician - Team Leader
Meiko Australia Pacific Pty Ltd.
12.2022 - Current
Field Service Technician
Meiko Australia Pacific Pty Ltd
07.2022 - 12.2022
Field Service Technician
Meiko Australia Pacific Pty. Ltd.
12.2021 - 06.2022
Service Engineer - Special Projects
Meiko Clean Solutions India Pvt. Ltd.
06.2017 - 11.2021
Asst. Sales Manager - Western India
Meiko Clean Solutions India Pvt. Ltd.
03.2015 - 06.2017
Service Engineer
Meiko Clean Solutions India Pvt. Ltd.
04.2013 - 02.2015
Service Engineer
Suba Bakes Systems and Solutions
01.2011 - 02.2013
Service Engineer
Hykon Solar Energy (P) Ltd.
05.2010 - 01.2011
Construction White Card - Victoria ( Reg. No. 0005616432 01)
Restricted Electrical Worker's License - Victoria (D19295)
Bachelor of Engineering - Mechanical Engineering
CSI College of Engineering
Similar Profiles
Alvin Yii Yang JianAlvin Yii Yang Jian
Software Engineer at Australia Pacific Valuers Pty LtdSoftware Engineer at Australia Pacific Valuers Pty Ltd
Mahala DoolinMahala Doolin
General Manager at RPM Australia Pacific Pty LtdGeneral Manager at RPM Australia Pacific Pty Ltd
Stanley Kipkurui KipropStanley Kipkurui Kiprop
Operator at Lesaffre Australia Pacific Pty LimitedOperator at Lesaffre Australia Pacific Pty Limited