Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jungeun Rachel Kim

Jungeun Rachel Kim

North Sydney,Australia

Summary

Dynamic luxury client experience professional with a proven track record at DIOR, excelling in event coordination and client relationship management. Recognized for driving sales through innovative strategies and personalized service, while fostering strong team collaboration. Multilingual communicator adept at aligning brand identity with client expectations to enhance overall performance.

Overview

5
5
years of professional experience

Work History

Luxury Client Experience & Cross-Functional Collaboration

DIOR
Sydney, Australia
01.2023 - Current
  • Support delivery of on-counter activations and events through close collaboration with HQ, field sales, and training teams.
  • Contribute client feedback and in-store insight to assist with planning future launches and brand strategies.
  • Act as a brand liaison, connecting client expectations with brand identity and execution standards.
  • Provide operational and admin support such as reporting, appointment flow tracking, and campaign alignment.
  • Thrive in dynamic environments, often adapting plans in real-time to ensure success of activations and counter performance.

Counter Manager

DIOR
Sydney, Australia
01.2022 - 01.2023
  • Led a top-performing counter, creating and executing sales strategies that consistently exceeded targets.
  • Designed and implemented personalized selling approaches that strengthened client retention and loyalty.
  • Worked closely with training teams to ensure consistent brand knowledge and service across the team.
  • Aligned with sales and brand departments to plan counter targets, stock management, and product focus strategies.
  • Increased makeup axis sales significantly through tailored events, bookings, and upselling during high-traffic periods.
  • Maintained luxury service standards while improving operational efficiency and counter presentation.

Brand Ambassador

CHANEL
Sydney, Australia
01.2021 - 01.2022
  • Achieved consistent top-tier KPI performance by blending client insight, product knowledge, and multilingual service.
  • Built long-term client relationships through thoughtful service, personalized consultations, and cultural fluency.
  • Actively supported product launches and client initiatives through strong team collaboration and visual execution.
  • Known for quick learning, strong interpersonal skills, and dependable contributions in high-pressure scenarios.
  • Adapted easily to different client profiles, team structures, and launch rollouts across diverse market environments.

Beauty Advisor & Operational Support

BONIIK
Sydney, Australia
01.2020 - 01.2021
  • Conducted multilingual consultations and helped customers find suitable skincare solutions.
  • Supported store operations including daily sales reporting, inventory, and logistics coordination across stores.
  • Helped maintain attractive and brand-aligned displays while supporting promotional programs.

Education

BBA - Business Administration

Macquaire University
08-2021

Associate of Arts - Business

Shoreline Community College
Seattle, WA
12-2018

High School Diploma -

Greenriver College
Auburn, WA
10-2016

Skills

  • Event coordination
  • Brand strategy
  • Sales analysis
  • Client relationship management
  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Customer engagement
  • Team collaboration
  • Multilingual communication
  • Performance tracking
  • Brand alignment

Languages

English
Full Professional
Korean
Native/ Bilingual
Chinese (Mandarin)
Professional

Timeline

Luxury Client Experience & Cross-Functional Collaboration

DIOR
01.2023 - Current

Counter Manager

DIOR
01.2022 - 01.2023

Brand Ambassador

CHANEL
01.2021 - 01.2022

Beauty Advisor & Operational Support

BONIIK
01.2020 - 01.2021

BBA - Business Administration

Macquaire University

Associate of Arts - Business

Shoreline Community College

High School Diploma -

Greenriver College

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Jungeun Rachel Kim