JUNGWOO KIM
PARRAMATTA,NSW
Summary
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waiter
Yakiniku Japanese BBQ
03.2014 - 10.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Kanzi
09.2015 - 12.2015
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Barista & Manager
Lillane Eatery
07.2021 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily...
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Waiter & Sub Manager
RED Pepper Bistro
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Streamlined document processing by implementing efficient organizational systems and procedures.
Education
GED -
Korea GED
08.2012
High School Diploma -
Macquarie Univercity
Macquarie Univercity05.2017
Diploma of Engineering
Macquarie University
Sydney, NSWBachelor of Construction Managemnet
Western Sydney University
Sydney, NSWUniversity Certificate in Workforce Essentials
Charles Sturt University
03.2021
Skills
- Order Accuracy
- Customer Service and Rapport
- Supply Restocking
- Pos Operation
- Safety and Sanitation
- Transactions and Cash Handling
- Quality Control
- Relationship Management
- Dining Customer Service
- Guest Relations
- Exceptional time management skills
Certification
- Nationally Recognised Training - First Aid (14/04/2022)
- Nationally Recognised Training - Basic emergency life support (14/04/2022)
- First Aid Coach Sydney - Pocket Mask Resuscitation Training (14/04/2022)
- Certificate of Aquatic Rescue Proficiency - (13/04/2022)
- Keyboard speed and Accuracy Statement (14/04/22)
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Waiter & Sub Manager
RED Pepper Bistro
05.2023 - Current
Barista & Manager
Lillane Eatery
07.2021 - 03.2023
Waiter
Kanzi
09.2015 - 12.2015
Waiter
Yakiniku Japanese BBQ
03.2014 - 10.2017
GED -
Korea GED
High School Diploma -
Macquarie Univercity
Diploma of Engineering
Macquarie University
Bachelor of Construction Managemnet
Western Sydney University
University Certificate in Workforce Essentials
Charles Sturt University