Junhan Zhao
Sydney,NSW
Summary
A quick learner with strong communication skills and proven adaptability in both retail and e-commerce environments. Successfully mastered store operations within days at Woolworths, resolving customer inquiries efficiently. Experienced in coordinating cross-functional teams and providing exceptional customer service, with a keen ability to understand and respond to customer needs.
Overview
1
1
year of professional experience
Work History
Caregiver
Woolworths
Sydney NSW
05.2024 - 08.2024
- Quickly adapted to the store layout and operational procedures within two days, effectively resolving customer inquiries and enhancing service efficiency.
- Supported the store team in organizing promotional events and maintaining store cleanliness, contributing to a well-organized and customer-friendly environment.
- Assisted with daily store operations, including stocking shelves, managing inventory, and ensuring product displays were aligned with store standards to enhance the shopping experience.
Digital Marketing Intern
Gap International
Shanghai
11.2023 - 02.2024
- Coordinated daily product inventory checks with the warehouse, ensuring accuracy and efficient distribution to various stores. Developed strong collaboration and coordination skills with cross-functional teams.
- Assisted in reviewing promotional photos of new GAP products from influencers, ensuring brand consistency and maintaining a keen beauty sense for visual aesthetics.
- Organized and reported customer complaints and feedback from GAP's e-commerce platform to department leaders, gaining insights into customer behaviour and contributing to enhanced customer experience.
Education
Master of Commerce - Marketing
University of New South Wales
Sydney, NSW02.2025
Skills
Fast Learning
Collaboration
Customer Service
Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Caregiver
Woolworths
05.2024 - 08.2024
Digital Marketing Intern
Gap International
11.2023 - 02.2024
Master of Commerce - Marketing
University of New South Wales