Junhan Zhao
Sydney,NSW
Summary
A quick learner with strong communication skills and proven adaptability in both retail and e-commerce environments. Successfully mastered store operations within days at Woolworths, resolving customer inquiries efficiently. Experienced in coordinating cross-functional teams and providing exceptional customer service, with a keen ability to understand and respond to customer needs.
Overview
1
1
year of professional experience
Work History
Caregiver
Woolworths
05.2024 - 08.2024
- Quickly adapted to the store layout and operational procedures within two days, effectively resolving customer inquiries and enhancing service efficiency.
- Supported the store team in organizing promotional events and maintaining store cleanliness, contributing to a well-organized and customer-friendly environment.
- Assisted with daily store operations, including stocking shelves, managing inventory, and ensuring product displays were aligned with store standards to enhance the shopping experience.
Digital Marketing Intern
Gap International
11.2023 - 02.2024
- Coordinated daily product inventory checks with the warehouse, ensuring accuracy and efficient distribution to various stores. Developed strong collaboration and coordination skills with cross-functional teams.
- Assisted in reviewing promotional photos of new GAP products from influencers, ensuring brand consistency and maintaining a keen beauty sense for visual aesthetics.
- Organized and reported customer complaints and feedback from GAP's e-commerce platform to department leaders, gaining insights into customer behaviour and contributing to enhanced customer experience.
Education
Master of Commerce - Marketing
University of New South Wales
Sydney, NSW02.2025
Skills
Fast Learning
Collaboration
Customer Service
Problem-Solving
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Caregiver
Woolworths
05.2024 - 08.2024
Digital Marketing Intern
Gap International
11.2023 - 02.2024
Master of Commerce - Marketing
University of New South Wales
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