Junhao Wang
Sydney,Australia
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
1
1
year of professional experience
Work History
Business analyst & product coordinator
PCLAN
05.2023 - Current
- Collaborated with cross-functional teams and stakeholders to gather and document business requirements for an e-commerce platform, with a focus on B2B and B2C customer needs
- Analyzed website performance, customer feedback, and user data to identify areas for improvement and optimize the self-service experience
- Transitioned the e-commerce platform to Shopify, ensuring seamless integration of complex systems and maintaining data accuracy throughout the migration process
- Employed agile methodologies and tools to manage product backlogs, user stories, and documentation throughout the development life cycle
- Resolved technical issues impacting website search engine ranking and online visibility, leveraging SEO best practices and data-driven insights
- Managed customer inquiries and operational challenges, applying problem-solving skills and data analysis to streamline processes and improve customer satisfaction.
Education
Master of Information technology - Information Technology
University of Technology Sydney
Ultimo, NSW12.2022
Bachelor of Business in finance - Business
University of Technology Sydney
Ultimo, NSW12.2020
Skills
- A/B testing
- Complex System Integration
- Excellent verbal and written skills
- Data Analysis
- Requirements Gathering
- Project Management
- SQL Proficiency
- Stakeholder Management
- HTML and CSS
- Search Engine Optimization
- Python Programming
- Tableau Software
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Business analyst & product coordinator
PCLAN
05.2023 - Current
Master of Information technology - Information Technology
University of Technology Sydney
Bachelor of Business in finance - Business
University of Technology Sydney
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