Junheng Lin
Adelaide,SA
Summary
Motivated and reliable university student currently studying Business with a focus on marketing. Experienced in fast-paced retail environments with strong customer service, teamwork, and problem solving skills. Able to work efficiently under pressure and adapt quickly to new roles. Seeking part-time opportunities to contribute to a team while continuing to develop practical industry skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Coles
Unley, SA
04.2023 - 04.2026
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve common goals and resolve product and service issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and provided recommendations.
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of checkout area at all times.
- Helped customers find specific products, answered questions, and offered product advice.
Crew Member
Chef Dong
St Peters, SA
03.2023 - 03.2023
- Took orders and ensured accurate delivery of food and beverages to enhance guest satisfaction.
- Assisted with training new servers on menu items and service standards.
- Maintained cleanliness of dining area, including tables and utensils, to create a welcoming environment.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Recommended menu items based on guest preferences and dietary needs.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests' needs promptly, fostering a positive dining experience.
Crew Member
Guzman y Gomez
Linden Park, SA
09.2022 - 02.2023
- Prepared food items following standard recipes and safety guidelines.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure smooth service flow during busy periods.
- Followed health and safety protocols to ensure food quality and hygiene standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Crew Member
Hungry Jacks
Adelaide , SA
05.2021 - 06.2022
- Prepared food items according to standard recipes and safety guidelines to ensure quality and consistency.
- Operated kitchen equipment safely and efficiently during peak hours to support timely service.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Collaborated with team members to ensure smooth service flow during busy periods.
- Followed health and safety protocols to ensure food quality and hygiene standards.
Crew Member
Mcdonald's
Adelaide , SA
08.2020 - 04.2021
- Provided excellent customer service by taking orders and answering questions.
- Collaborated with team members to ensure smooth service flow during busy periods.
- Prepared food items following standard recipes and safety guidelines.
- Followed health and safety protocols to ensure food quality and hygiene standards.
- Maintained cleanliness and organization of workstations and dining areas.
Education
Bachelor of Business - Marketing
University of Adelaide
Adelaide, SA08-2029
High School Diploma -
Pembroke
342 The Parade, Kensington Park SA 506802-2022
Skills
- Food safety
- Food preparations
- Cleaning and sanitizing
- Sanitation and safety standards
- Food safety standards
- Cash handling
- Basic math
- Customer service
- Effective customer communication
- Team collaboration
- Interactive communication
- Cleanliness and sanitation
- Equipment safety
- Native chinese proficiency
Languages
Chinese (Mandarin)
Professional
Certification
- Provide responsible service of alcohol.
Timeline
Team Member
Coles
04.2023 - 04.2026
Crew Member
Chef Dong
03.2023 - 03.2023
Crew Member
Guzman y Gomez
09.2022 - 02.2023
Crew Member
Hungry Jacks
05.2021 - 06.2022
Crew Member
Mcdonald's
08.2020 - 04.2021
Bachelor of Business - Marketing
University of Adelaide
High School Diploma -
Pembroke