Junhyeok Choi
Concord,NSW
Summary
Dynamic professional with a proven track record at Happytel Retail Group, enhancing customer satisfaction and optimizing IT system performance. Skilled in various coding languages and demonstrating exceptional problem-solving abilities, I've significantly improved academic and technological outcomes through collaborative learning and innovative solutions.
Overview
3
3
years of professional experience
Work History
After-school Tutor
Person
02.2023 - 11.2023
- Improved students'' overall academic performance by providing one-on-one tutoring in maths and Korean.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Retail Worker
Happytel Retail Group
02.2023 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
IT Help Desk Officer
Korean Dermatology Clinic
07.2020 - 05.2021
- Collaborated with cross-functional teams to implement IT improvements, optimizing system performance.
- Improved customer satisfaction by efficiently resolving IT issues and providing timely support.
- Monitored network performance, proactively addressing potential issues before they escalated into major problems.
- Coordinated hardware replacements/upgrades when required by working closely with procurement team.
Education
Bachelor of Information Technology - UX/UI Design
University of Queensland
Brisbane, QLD12.2025
Skills
- Patience and Empathy
- Language support
- Collaborative learning
- Problem-solving skills
- Team Collaboration
- Creative Thinking
- Critical Thinking
- Python
- Java
- HTML, CSS
- JavaScript
- Nodejs
- C
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
After-school Tutor
Person
02.2023 - 11.2023
Retail Worker
Happytel Retail Group
02.2023 - 06.2023
IT Help Desk Officer
Korean Dermatology Clinic
07.2020 - 05.2021
Bachelor of Information Technology - UX/UI Design
University of Queensland
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