Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Junhyeong (James) Lee

Summary

I am an enthusiastic hospitality professional with a strong desire to transition into the retail industry. My focus has always been on providing exceptional customer service and creating unforgettable experiences for guests. Throughout my career, I have honed my skills in establishing connections with customers, resolving issues efficiently, and ensuring their satisfaction in fast-paced environments. In addition to delivering excellent customer service, I also possess expertise in maintaining cleanliness and organization both at the front-of-house and back-of-house operations. Attention to detail is one of my strengths, as I understand its importance in creating a positive environment for both employees and customers. Moreover, I am well-versed in utilizing POS systems effectively while handling cash transactions accurately. Inventory management is another area where I excel due to my commitment towards efficiency. As a team player who thrives within collaborative work settings, I believe that my passion lies not only in hospitality but also in translating those skills into the retail sector. It excites me greatly to leverage my interpersonal abilities along with problem-solving skills by contributing them towards enhancing overall shopping experiences for customers.

Overview

5
5
years of professional experience

Work History

Hall Staff (FOH)

Miss Korea Kitchen
03.2023 - 09.2023
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Hall Staff (FOH)

Zen Japanese Restaurant
08.2021 - 03.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Teaching Assistant

302 Mathematics Academy
05.2019 - 01.2020
  • Helped with grading weekly assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Explain current trend of school curriculums to parents and provide reason why our academy is capable of helping student to thrive in academics

Tutor

Private Tutoring Academics
06.2018 - 01.2020
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Assured parents by sharing my sharing knowledge and regular appointments after class to analyze child's capacity and points of improvements

Waiter

Dookki
05.2018 - 12.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty seasonal items.

Education

Bachelor of Science - Biomedical Engineering

The University of Melbourne
Melbourne, VIC
11.2024

High School Diploma -

Shanghai American School
Shanghai, China
06.2019

Skills

  • Customer Service
  • Active Listening
  • Excellent Communication Skills
  • POS System Operations
  • Written and Verbal Communication
  • Proficient in three different languages (Korean, English, and Chinese Mandarin)
  • Issue Resolution
  • Time Management Skills

Languages

English
Chinese (Mandarin)
Korean

Timeline

Hall Staff (FOH)

Miss Korea Kitchen
03.2023 - 09.2023

Hall Staff (FOH)

Zen Japanese Restaurant
08.2021 - 03.2022

Teaching Assistant

302 Mathematics Academy
05.2019 - 01.2020

Tutor

Private Tutoring Academics
06.2018 - 01.2020

Waiter

Dookki
05.2018 - 12.2018

Bachelor of Science - Biomedical Engineering

The University of Melbourne

High School Diploma -

Shanghai American School
Junhyeong (James) Lee