Nyakeh Bawoh
Prob CX
Brisbane ,QLD
1
Language
1
Certification
4
years of professional experience
Customer Solutions Specialist experienced in customer service, account support, and issue resolution. Delivered reliable support through strong communication and effective problem-solving skills while ensuring smooth operations in fast-paced environments. Focused on enhancing customer experiences and fostering team collaboration for impactful contributions.
Work History
Cusotmer Solutions Specalist
9 Months- Assisted clients with product and service questions, delivering accurate solutions aligned with account needs.
- Guided users through onboarding steps, configuration tasks, and workflow adjustments.
- Resolved routine issues through research, troubleshooting, and clear communication across internal teams.
- Documented customer interactions and case updates to maintain accurate support records.
- Collaborated with sales and support teams to clarify requirements and recommend appropriate solutions.
- Adapted quickly to evolving processes, tools, and client priorities in fast-paced environments.
- Answered customer questions about billing, account issues and upgrade possibilities.
Assistant Manager
1 Year 1 Month- Supervised shift operations, ensuring smooth service, staffing coverage, and task completion.
- Trained crew members on food safety, service standards, and station procedures.
- Resolved guest concerns promptly, maintaining service quality and customer satisfaction.
- Monitored cash handling, register accuracy, and end-of-shift reconciliation.
- Coordinated inventory checks, product rotation, and supply restocking to support operations.
- Supported scheduling, labor planning, and daily crew assignments based on store needs.
Sales Associate
11 Months- Delivered personalized customer service to support footwear and apparel selections
- Processed sales transactions accurately using point-of-sale systems
- Maintained store standards through merchandising, folding, and product presentation
- Replenished stock and organized backroom inventory to support floor availability
- Recommended products using strong brand and product knowledge
- Supported fitting room operations by retrieving sizes and maintaining order
- Followed loss prevention procedures to protect merchandise and reduce shrink
Education
High School Diploma
Health And Services Cert 3
Sport And Fitness Cert 3
Skills
Customer relationship management
Product expertise
Data entry
Creative problem solving
Multitasking
Technical troubleshooting
Organizational skills
Process optimization
Time management
Dependability
Marketing
Software development
Collaborative teamwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of [7] staff members as a manager at KFC.
- Learned 3 Skillsets whilst Working for the ATO, Trained in Business, Individuals and Debt.
Certification
• Sport Certificate
• Certificate in Community fitness
• Gold Attendance Award
• Academics Award
• First Aid Certificate
Languages
English
Full Professional
Timeline
Cusotmer Solutions Specalist
Prob CX
01.2026 - 10.2026Read More
Assistant Manager
Kfc
11.2024 - 12.2025Read More
Sales Associate
Foot Locker
02.2023 - 01.2024Read More
Brisbane Christian College
High School Diploma
Read More
Mater Hospital
Health And Services Cert 3
Read More
Good Life Gym
Sport And Fitness Cert 3
Read More