Juliana Muao Fagasua

• Picked and packed order items.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Kept work areas neat, clean and free from debris.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Safely and securely loaded items to prevent damage during transport.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Prepared and checked outbound shipments for accuracy.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

• Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
• Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.

• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
• Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
• Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
• Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.

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• De-escalated stressful situations through individual and family crisis interventions.
• Supported clients and families with empathy and compassion during difficult times.