Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SAMI CAI

ZETLAND,NSW

Summary

Service-oriented professional with expertise in driving excellence and strategic business development, enhancing customer satisfaction at Telstra Corporation through bilingual communication and advanced MS Office skills. Demonstrated leadership abilities have significantly improved team performance and elevated customer service standards, blending technical proficiency with strong interpersonal skills.

Overview

14
14
years of professional experience

Work History

Telstra Customer Senior Advisor (ASM)

Telstra Corporation
Sydney, NSW
10.2018 - Current
  • Addressed customer needs with innovative solutions, ensuring continued satisfaction.
  • Ensured key customer assistance for both inside and outside client bases.
  • Managed appointment setup, processing special orders, and arranging for merchandise retrieval.
  • Implemented strategies to take advantage of new opportunities.
  • Conducted training sessions for new hires on company policies and procedures.

Photographer (casual)

self employee
Sydney, New South Wales
01.2020 - Current
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Utilized filters, edits and after-effects to enhance photos.
  • Took pictures of individuals, families, and small groups in studio or on location.

Vodafone Store (Assistant Store Manager)

Vodafone Sydney
Townhall, NSW
09.2017 - 09.2018
  • Responded to customer inquiries via phone and email.
  • Handled support document copying, logging, and scanning with accuracy.
  • Utilized open-ended inquiries to determine customer requirements.

Vodafone Sales Consultant

Vodafone Auburn
Auburn, N.S.W
01.2014 - 09.2017
  • Conducted training sessions for newly hired sales associates.
  • Maintained spotless workspaces consistently.
  • Assisted customers by determining their requirements.

Hungry Jacks (team leader)

Hungry Jack's
Sydney, NSW
01.2011 - 12.2013
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.

Education

High School Certificate -

Strathfield South High School
South Strathfield, NSW

Diploma of Accounting in Top Education Institution
Sydney, NSW

Tafe Digital Marketing
Sydney, NSW

Skills

  • Proven Leadership Skills
  • International sales support
  • Strategic Problem Solver
  • Positive and friendly
  • Strong Focus on Accuracy
  • Bilingual in Chinese and English
  • Advanced MS Office Skills
  • Efficient Learner
  • Strategic Business Development
  • Service Excellence

Accomplishments

  • Responsible Service of Alcohol (RSA) Certification
  • Citizenship: Australian
  • Driver's License (DL)

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited

Timeline

Photographer (casual)

self employee
01.2020 - Current

Telstra Customer Senior Advisor (ASM)

Telstra Corporation
10.2018 - Current

Vodafone Store (Assistant Store Manager)

Vodafone Sydney
09.2017 - 09.2018

Vodafone Sales Consultant

Vodafone Auburn
01.2014 - 09.2017

Hungry Jacks (team leader)

Hungry Jack's
01.2011 - 12.2013

High School Certificate -

Strathfield South High School

Diploma of Accounting in Top Education Institution

Tafe Digital Marketing

Similar Profiles

CREATE PROFILE
SAMI CAI