Na Yang
Endeavour Hills,Australia
Summary
Proven track record in enhancing customer engagement and team performance, notably at Crown Melbourne. Expert in leveraging social media for brand awareness and adept at time management. Demonstrated success in staff coaching, driving productivity, and executing effective marketing strategies. Skilled in database management and fostering collaborative environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 1.5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
Work History
VIP SERVICE COORDINATOR
Crown Melbourne
12.2023 - Current
- Collaborated with internal departments to create personalized experiences for VIP guests, elevating overall satisfaction levels.
- Utilized exceptional communication skills to effectively manage client expectations while maintaining strict confidentiality requirements within a demanding industry setting.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Collaborated with cross-functional teams to identify new business opportunities in line with strategic objectives.
- Enhanced company performance by developing and implementing strategic plans and initiatives.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Mahogany Excutive Service
Crown Melbourne
02.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Marketing Coordinator
GZOX AUSTRALIA PTY LTD
02.2020 - 02.2023
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Red Book, Facebook and Instagram.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Tracked and reported on marketing campaign responses.
Education
Master of Education - General Education Studies
Monash University
Melbourne, VIC02.2020
Bachelor of Arts - Music Education
Palacky University Olomouc
Olomouci12.2017
Skills
Policy and procedure modification
Procedure Development
Budget Adherence
Data Acquisition
Relationship Building
Company Leadership
Media Relations
Operational leadership
Timeline
VIP SERVICE COORDINATOR
Crown Melbourne
12.2023 - Current
Mahogany Excutive Service
Crown Melbourne
02.2023 - 12.2023
Marketing Coordinator
GZOX AUSTRALIA PTY LTD
02.2020 - 02.2023
Master of Education - General Education Studies
Monash University
Bachelor of Arts - Music Education
Palacky University Olomouc
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