Junko Matsuda
Mosman,Australia
Summary
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Overview
32
32
years of professional experience
Work History
Sales Assistant - Team Leader
AWPL Travel Retail Specialist
09.2015 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Call Center Customer Service Agent
Mastercard
03.2022 - 12.2022
- Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
- Managed challenging customer situations calmly, employing empathetic listening techniques for satisfactory outcomes.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
Sales Assistant
Souvenir World
08.2013 - 09.2015
- Processed transactions accurately while maintaining a high level of customer service.
Sales Assistant
New Republic
09.2012 - 07.2013
Sales Assistant
Souvenir World
10.2011 - 01.2012
Sales Assistant
Altmann & Cherny - Opal Specialist
11.2006 - 09.2010
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Sales Assistant
Down Town Duty Free - Sydney Airport
12.2005 - 11.2006
Sales Assistant/Shift Manager, Receptionist and Ticket Writer, Clarins Beauty Consultant
Down Town Duty Free
05.1995 - 12.2005
Sales Assistant/Supervisor
Bentine Gems - Opal
03.1993 - 04.1995
- Customer Service
- Cash handling
- Staff Management
- Display Stock
- Stock Take
Skills
- Able to work independently or as part of a team
- Good organisational skills
- Quick learner
- Punctual and reliable
- Excellent attitude to work
- Able to understand and follow instructions
- Willing to learn new skills and responsibilities
Qualifications Licences Certificates
- 1993, Drivers Licence - NSW
- 1995, Aussie Host (Customer Service Program)
- 1995, Clarins Professional Training Program
- 2022, RSA Certificate
Skills And Attributes - Attributes
- Able to work independently or as part of a team
- Good organisational skills
- Quick learner
- Punctual and reliable
- Excellent attitude to work
- Able to understand and follow instructions
- Willing to learn new skills and responsibilities
Timeline
Call Center Customer Service Agent
Mastercard
03.2022 - 12.2022
Sales Assistant - Team Leader
AWPL Travel Retail Specialist
09.2015 - Current
Sales Assistant
Souvenir World
08.2013 - 09.2015
Sales Assistant
New Republic
09.2012 - 07.2013
Sales Assistant
Souvenir World
10.2011 - 01.2012
Sales Assistant
Altmann & Cherny - Opal Specialist
11.2006 - 09.2010
Sales Assistant
Down Town Duty Free - Sydney Airport
12.2005 - 11.2006
Sales Assistant/Shift Manager, Receptionist and Ticket Writer, Clarins Beauty Consultant
Down Town Duty Free
05.1995 - 12.2005
Sales Assistant/Supervisor
Bentine Gems - Opal
03.1993 - 04.1995
Similar Profiles
Amani VaaiAmani Vaai
Retail Assistant at Lagardere AWPL- Travel RetailRetail Assistant at Lagardere AWPL- Travel Retail
Mayur MoradiyaMayur Moradiya
Sales Assistant at Lagardere AWPL Travel RetailSales Assistant at Lagardere AWPL Travel Retail
Samana TandukarSamana Tandukar
RETAIL TEAM MEMBER at LAGARDERE AWPL PACIFIC TRAVEL GROUPRETAIL TEAM MEMBER at LAGARDERE AWPL PACIFIC TRAVEL GROUP
Mallary CratchleyMallary Cratchley
Office Administrator at Winn Croucher PartnersOffice Administrator at Winn Croucher Partners
Yi LiYi Li
Assistant to the Director of Finance at EP Management T/A Swissotel SydneyAssistant to the Director of Finance at EP Management T/A Swissotel Sydney