Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Junko Shimada

Junko Shimada

Surfers Paradise,QLD

Summary

Experienced hospitality professional with over 12 years in fast-paced environments, known for exceptional customer service. Skilled in teamwork, time management, and flexible scheduling. Strong work ethic with a focus on exceeding expectations and maintaining high standards of cleanliness.

Also completed a Costume Design internship in New York City, with hands-on experience in sewing, pattern making, and design.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Runner / Sandwich Maker

Uptown Charlie Cafe
01.2024 - 06.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Streamlined sandwich assembly process for increased efficiency and improved service times.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.

Kitchen Hand

OMU
10.2023 - 01.2024
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Assisted in food preparation for enhanced meal quality and speed of service.

Agricultural Worker

Mianasa
06.2023 - 08.2023

Tomato - Picking

  • Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
  • Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Agricultural Worker

Chris Walsh Intensif Hort Pty Ltd.
03.2023 - 06.2023

Lime - Picking / Packing / Pruning

  • Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
  • Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.
  • Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
  • Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.

Visual Merchandiser / Sales Associate

Bottega Veneta
11.2017 - 12.2022
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cafe Worker

Q's Cafe
11.2011 - 10.2017
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Trained new cafe workers in sales, customer service, and safety.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.

Visual Merchandiser / Sales Associate

American Eagle Outfitters, Inc
12.2012 - 12.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Advanced Diploma - Fashion Design

TOKYO MODE GAKUEN College of Fashion & Design
Tokyo, Japan
03.2017

Associate of Arts - Faculty of Home Economics

Aoyama Gakuin Junior College
Tokyo, Japan
03.2013

Skills

  • Quick Learner
  • Positive Attitude
  • Customer Service
  • Strong Work Ethic
  • Cleaning and sanitation
  • Strong Communication Skills

Certification

  • Driver License [AT]
  • RSA

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Food Runner / Sandwich Maker

Uptown Charlie Cafe
01.2024 - 06.2024

Kitchen Hand

OMU
10.2023 - 01.2024

Agricultural Worker

Mianasa
06.2023 - 08.2023

Agricultural Worker

Chris Walsh Intensif Hort Pty Ltd.
03.2023 - 06.2023

Visual Merchandiser / Sales Associate

Bottega Veneta
11.2017 - 12.2022

Visual Merchandiser / Sales Associate

American Eagle Outfitters, Inc
12.2012 - 12.2013

Cafe Worker

Q's Cafe
11.2011 - 10.2017

Advanced Diploma - Fashion Design

TOKYO MODE GAKUEN College of Fashion & Design

Associate of Arts - Faculty of Home Economics

Aoyama Gakuin Junior College
Junko Shimada