Junko Shiomi
Melbourne,Vic
Summary
Proficient in customer service, time management, and a quick learner. Committed to contributing to a team and delivering exceptional service in a part-time role while pursuing educational goals. Enthusiastic and friendly worker, able to establish respectful and cordial team relationship.
Overview
4
4
years of professional experience
Work History
Front of House
ONIGIRI
07.2024 - Current
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Sales Assistant
Minimaru
09.2023 - 05.2024
- Provide excellent customer service with helpful and friendly attitude
- Coordinated pick up and delivery to express mail service, unpacked inventory
- Maintained an organised, clean, professional work space for store.
Front of House Employee
Yugen Tea Bar
04.2023 - 08.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Front of house
15 Cenchi Cheesecake
07.2022 - 02.2023
- Assisted training new hires on menu items, POS system, company standards, and customer service expectation
- Performed complete inventory checks of stocks and supplies at directed intervals
- Informed customers about all the late sales, marketing campaign, fundraiser, coupon, and special offering at store.
Sales Assistant
Uniqlo
03.2020 - 06.2022
- Greet Clients and Cash Handling
- Inventory check and providing information
- Change Display to promote new product launches and reflect festive or seasonal themes.
Education
Diploma -
James cook University
SingaporeDiploma - Quality training & Hospitality College
Marketing and Commerce, Diploma- Kent Institute
Skills
- Excellent customer service skills
- Approachable, helpful, adaptable and polite
- Honest, calm and good listener
- Quick, efficient and multi tasking
- Able to work part of a team
- Able to speak 3 language Japanese (Native), Thai( Native), English ( Advanced)
- RSA Certificate
- Adaptability under pressure
- Guest Services
- Food Preparation
- Food safety knowledge
Availability
Wednesday to Sunday - Full time
Languages
Thai
Native or Bilingual
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House
ONIGIRI
07.2024 - Current
Sales Assistant
Minimaru
09.2023 - 05.2024
Front of House Employee
Yugen Tea Bar
04.2023 - 08.2023
Front of house
15 Cenchi Cheesecake
07.2022 - 02.2023
Sales Assistant
Uniqlo
03.2020 - 06.2022
Diploma -
James cook University
Diploma - Quality training & Hospitality College
Marketing and Commerce, Diploma- Kent Institute