Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Junnan Ma

Junnan Ma

Carlton,VIC

Summary

I am a passionate and hard-working professional with excellent organizational and time management skills. My experience in food service and sales has allowed me to hone excellent interpersonal skills and problem-solving skills. I am keen to take on the role of Sales Specialist and Logistics Management Specialist at David Jones to provide my expertise and experience to the team.

I am always detail-oriented and able to handle multiple projects and priorities accurately and effectively. As an organized and reliable candidate, I always face challenges with a positive attitude and am willing to take on additional responsibilities to ensure the achievement of team goals. I am looking for a full-time position that provides a professional challenge where I can fully utilize my skills and experience to help the company achieve its goals.

Overview

3
3
years of professional experience

Work History

Waitress

MasterLanzhou
10.2022 - 02.2023
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Prepared specialty desserts for customers for special occasions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Sales Assistant Team Member

Wuqing Department Store
11.2019 - 02.2021
  • Inspectthemultiplexesontime,ensurethesafeoperationofinternalandexternalfacilities,anddoa goodjobintheinspectionandrecordingofrelevantfire-fightingequipment.Inspectthescreeningoffilmsineachtheaterasrequiredtoensurenormalscreening.Inchargeofthesupportandserviceforthestudio'sprivateactivitiesandspecialfestivalactivities manytimes
  • LeadershipsParticipatedintheplanningandexecutionofHalloweencelebrationsthroughoutthewholeprocess, servedastheexecutivedeputydirectorduringthepreparationprocess,cooperatedwiththesite, controlledpersonnel,andsupportedthesite.Transformedtheplanningschemeintoconcreteactionplans,detailedtheimplementationprocess, andprovidedthebestcost-effectiveimplementationscheme.Assignandfollowuptheexecutionwork accordingtotheplan,andmanagetheexecutiononsite.Ledthevolunteerstohelpmaintaintheenvironmentoftheactivitysite,timelycontactedmembers ofthestudentunionintheassignedplaces,andmadevariouspreparationswithinalimitedtime
  • Teamwork Teamleadership
  • Communication Criticalthinking
  • EXTRACURRICULAR
  • ExecutiveAssistantDirectorofInternationalHighSchoolHalloween
  • Celebration
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits or exchanges.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Logged reports, expenses, receipts and sales documents into digital database.

Human Resources Business Partner Intern

JIAHUI HEALTH
06.2021 - 10.2021
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Managed full cycle of recruiting, hiring and onboarding new employees.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Liaised between multiple business divisions to improve communications.
  • Recruited top talent to maximize profitability.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.

Education

Master of Information System -

University of Melbourne
Parkville, VIC
07.2024

Bachelor of Business Management - Human Resources Management

University of Queensland
Brisbane, QLD
07.2022

Skills

  • Menu Memorization
  • Price Memorization
  • Supply Restocking
  • Cash Handling
  • Food and Beverage Pairings
  • Food Running
  • Dining Customer Service
  • Seating Assignment Preparation
  • To-Go Order Preparation
  • Order Delivery Practices
  • Beverage Preparation
  • Stocking and Replenishing

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Waitress

MasterLanzhou
10.2022 - 02.2023

Human Resources Business Partner Intern

JIAHUI HEALTH
06.2021 - 10.2021

Sales Assistant Team Member

Wuqing Department Store
11.2019 - 02.2021

Master of Information System -

University of Melbourne

Bachelor of Business Management - Human Resources Management

University of Queensland
Junnan Ma