Junnan Yao
Caulfield,VIC
Summary
Driven Shop Manager with a proven track record at Golden Friendship, excelling in customer service and employee management. Mastered inventory and cash control, significantly enhancing store safety and customer satisfaction. Skilled in resolving complaints, boosting brand loyalty through effective communication and operational excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shop Manager
Golden Friendship
06.2021 - 09.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Skills
- Customer Service
- Employee Management
- Store operations
- Consultative Sales
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Shop Manager
Golden Friendship
06.2021 - 09.2024
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