Junrey Burlas
Sylvania,Australia
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Watsons Bay Boutique Hotel. Known for exceptional problem-solving and strong communication skills, I consistently enhanced guest satisfaction and loyalty. Adept at managing operations and fostering positive customer engagement, I thrive in fast-paced environments while maintaining attention to detail.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
The Watsons Bay Boutique hotel
Sydney, NSW
05.2024 - Current
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered inquiries about hotel services, facilities and local attractions.
- Responded to guests, including email, telephone, and in-person inquiries.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Handled payment processing and provided customers with receipts and proper bills and change.
Ramp Services/Baggage Handling
SWISSPORT
Sydney, Australia
01.2024 - 05.2024
- Loading and offloading aircraft baggage
- Red ASIC card qualified/holder
- Checking baggage labels against passenger lists making sure that the right luggage goes on the right plane
- Unloading baggage onto conveyer belt or carousel for passengers to collect at baggage reclaim when they land
- Ensuring that duties are carried out efficiently to allow aircraft to arrive and depart on time
Hotel Housekeeping Supervisor
AI HOSPITALITY SOLUTIONS
Sydney, Australia
05.2022 - 01.2024
- Established and upheld high standards, promoting great customer service and assistance to guests
- Hired and trained new employees, demonstrating the best methods for serving clients and guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
- Oversaw day-to-day operations of 60-100 rooms hotel with staff of 15-20 employees
Fitness Coach
VIRGIN ACTIVE HEALTH CLUB
Sydney, Australia
01.2017 - 05.2022
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being
- Oversaw fitness areas with practiced eye for safety or training issues
- Modified workout plans according to fitness levels and medical considerations
- Provided coaching about healthy lifestyle strategies
- Developed strong member relationships with caring and collaborative approach
- Improved class participation by developing programs to meet needs relevant to age and activity levels
- Instructed on proper use of equipment for safety of all members
Retail Assistant
The Reject Shop
Bondi Junction, Australia
02.2014 - 01.2015
- Maintained tidy and organized store environment to comply with cleanliness standards
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Actively engaged customers to provide general assistance and information on store merchandise
Retail Assistant
Aldi
EASTLAKES, Australia
01.2008 - 02.2014
- Maintained tidy and organized store environment to comply with cleanliness standards
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used POS system to process sales, returns, online orders, and gift card activations
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Worked with loss prevention in monitoring shopper behavior
Education
CERTIFICATE 3 & 4 - FITNESS TRAINING
AUSTRALIAN INSTITUTE OF FITNESS
Parramatta, NSW11.2014
High School Diploma -
Evans High School
Blacktown, NSW11.2007
Skills
- Customer Service Standards
- Communications Strategies
- Effective Customer Service
- Adaptable and Flexible
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Telephone Answering
- Energy and Physical Stamina
- Attention to detail
- Problem solving
- Listening skills
Languages
Tagalog
Native/ Bilingual
English
Full Professional
Visayan
Native/ Bilingual
Timeline
Guest Service Agent
The Watsons Bay Boutique hotel
05.2024 - Current
Ramp Services/Baggage Handling
SWISSPORT
01.2024 - 05.2024
Hotel Housekeeping Supervisor
AI HOSPITALITY SOLUTIONS
05.2022 - 01.2024
Fitness Coach
VIRGIN ACTIVE HEALTH CLUB
01.2017 - 05.2022
Retail Assistant
The Reject Shop
02.2014 - 01.2015
Retail Assistant
Aldi
01.2008 - 02.2014
CERTIFICATE 3 & 4 - FITNESS TRAINING
AUSTRALIAN INSTITUTE OF FITNESS
High School Diploma -
Evans High School
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