Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Junsung Kim

West Lakes Shore,SA

Summary

I have solid experience in administration and customer service, where I’ve managed data entry, client enquiries, and day-to-day office support. I’m reliable and adaptable, able to handle different priorities while keeping my work accurate. I communicate well and enjoy building positive relationships with both colleagues and clients. I pick things up quickly, use my initiative, and always follow procedures to get things done the right way. I’m a team player with a practical, solutions-focused approach and a commitment to working efficiently.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Workforce Health Assessors
03.2023 - Current
  • Communicate with customers via phone to schedule medical appointments and provide relevant information
  • Communicate with candidates, clients or medical centers to finalise the progress of medical assessments
  • Follow up on missing information or request amendments where required
  • Resolve customer complaints or issues, escalating when necessary

Customer Service Officer

Jobfit
11.2024 - 02.2025
  • Communicate with customers via telephone to schedule medical appointments and provide relevant information
  • Manage assigned call lists by contacting clients to determine suitable appointment times
  • Accurately create, update and maintain information in databases
  • Establish strong relationships to deliver exceptional service and enhance client experience

Solar Sales Consultant

Sun Energy
11.2023 - 08.2024
  • Communicate with customers by telephone to provide information about products or services, take order, or obtain details of complaints
  • Complete contract forms, prepare change of address records or issues discontinuance orders, using computer
  • Use computer for various applications such as database management or word processing
  • Create, maintain, and enter information into databases
  • Building rapport with the customer to provide the best customer service

NDIS Plan Manager

Smaart Recruitment (NDSP)
06.2023 - 11.2023
  • Analyse claims to identify and resolve pay discrepancies
  • Accurately catergorise and assign documents to the appropriate files
  • Support clients in enhancing their financial literacy and plan management skills
  • Utilise computer applications for database management, word processing and other essential tasks

Inbound Sales Representative & Customer Service

TSA (Telstra)
05.2021 - 01.2023
  • Communicate with customers via telephone to provide information about products or services, take orders and gather details of complaints
  • Utilise computer systems to process orders and record notes in the databases
  • Identifying customer needs and resolving their issues
  • Establishing rapport with customers to deliver exceptional services
  • Actively listen to customer concerns and offer tailored solutions

Housekeeper

AHS Hospitality
03.2021 - 09.2021
  • Ensuring all assigned areas are thoroughly cleaned within the designated timeframe
  • Overseeing the efficient management of laundry and linen care, including washing, drying, ironing and proper storage
  • Managing effective waste management, including the timely disposal of trash, recycling and maintaining cleanliness in waste areas
  • Effectively managing and monitoring inventory levels to ensure timely replenishment of supplies and household item

Education

Cert III in Business -

Opportune
01-2022

Full driver’s license C class -

White card -

Skills

  • Initiative
  • Proactive approach
  • Achieving measurable outcomes
  • Strong communication skills
  • Organisation skill
  • Attention to detail
  • Time management
  • Flexible and adaptable

References

  • Liam Hoy, Jobfit, Team Leader, 0452 655 987
  • Ali Sharifi, Telstra, Team Leader, 0404 956 962

Timeline

Customer Service Officer

Jobfit
11.2024 - 02.2025

Solar Sales Consultant

Sun Energy
11.2023 - 08.2024

NDIS Plan Manager

Smaart Recruitment (NDSP)
06.2023 - 11.2023

Customer Service Officer

Workforce Health Assessors
03.2023 - Current

Inbound Sales Representative & Customer Service

TSA (Telstra)
05.2021 - 01.2023

Housekeeper

AHS Hospitality
03.2021 - 09.2021

Cert III in Business -

Opportune

Full driver’s license C class -

White card -

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Junsung Kim