Junyi Li
Wantirna South,Australia
Summary
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Trainee
HEZI Media
01.2025 - Current
- Collaborated with team members to brainstorm creative ideas for new advertising campaigns.
- Engaged in photography, graphic design and video content creation.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Managed social media accounts, resulting in increased followers and engagement rates.
Supervisor
Australia Beto
08.2022 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Trainee
Elite Finance
06.2024 - 12.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Waitress
Salotti Del Cafe
07.2023 - 12.2023
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
One Noodle Pot
07.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Business - Banking and Finance
Monash University
Skills
- Customer Service
- Communication
- Team Collaboration
- Problem-Solving
- Time Management
- Cash handling
- Goal oriented
- Stock management
Certification
Volunteer Certificate of 2024 Committee Inauguration Ceremony and Annual Celebration of the Hunan Association of Victoria Inc Australia and Hunan Business Association Australia, 11/01/24, Actively participated in this event
Languages
English
Chinese
Timeline
Trainee
HEZI Media
01.2025 - Current
Trainee
Elite Finance
06.2024 - 12.2024
Waitress
Salotti Del Cafe
07.2023 - 12.2023
Waitress
One Noodle Pot
07.2023 - 12.2023
Supervisor
Australia Beto
08.2022 - Current
Bachelor of Business - Banking and Finance
Monash University
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