Junze Tong
Templestowe,VIC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Japanese Products and Food Supply. Skilled in cash handling and customer service, adept at resolving high-stress situations with professionalism. Successfully increased sales through effective client engagement and problem-solving. Collaborative team player with a knack for efficient time management. Highly motivate Food Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Hardworking employee enthusiastic about learning Chinese Production field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Sales Associate
Japanese Products and Food Supply
07.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Delivery Driver
Chinese Native Products
06.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of International And Global Studies - International Business
Monash University
Melbourne, VIC10.2024
High School Diploma -
Monash College
Melbourne11.2021
High School Diploma -
Christian Brothers' College - Balaclava Campus
St. Kilda East, VIC11.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Cash Handling
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Japanese Products and Food Supply
07.2023 - Current
Delivery Driver
Chinese Native Products
06.2023 - Current
Bachelor of International And Global Studies - International Business
Monash University
High School Diploma -
Monash College
High School Diploma -
Christian Brothers' College - Balaclava Campus
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