Juriza Castillo
Melbourne,VIC
Summary
Dynamic and results-driven professional with extensive experience at Roxburgh Park Hotel, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in food safety compliance and time management, consistently delivering high-quality service in fast-paced environments.
Energetic cocktail server eager to utilize in-depth knowledge of wine, craft beer and spirits to add immediate value to an exciting establishment. Well-versed in balancing personable service with efficiency in high-volume bar and restaurant environments. Aiming to apply several years of service industry experience to a professional role.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Bar Waiter
Roxburgh Park Hotel
Melbourne , Victoria
11.2024 - Current
- Handled guest inquiries and resolved issues to ensure satisfaction during visits.
- Delivered ordered items to customers quickly and efficiently.
- Responded promptly to customer complaints in a professional manner.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
- Greeted guests and provided them with menus.
- Maintained tidiness and organization throughout bar area.
- Processed payments using cash registers or point-of-sale systems.
- Communicated with patrons to offer friendly service and determine needs.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Checked on customers to ensure they were satisfied with their meal or drinks.
- Cleared away dirty dishes, glasses, and cutlery between courses as needed.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Stocked bar area with liquor bottles and other supplies as required by management.
- Assisted in seating guests at tables.
- Checked identification prior to serving.
Barista
Max Brenner
Melbourne , Victoria
08.2024 - 06.2025
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other brewing equipment efficiently.
- Collaborated with team members during busy service periods.
Food Service Assistant
Oxa Care
Melbourne , Victoria
07.2023 - 08.2024
- Prepared and served meals in accordance with dietary guidelines.
- Assisted in maintaining cleanliness and organization of kitchen areas.
- Operated kitchen equipment following safety and sanitation protocols.
Education
Diploma - Family And Community Services
Allied Institute
Melbourne, Australia 08.2024 - 08.2025
Tech Vocational High School
Canada , Winnipeg Skills
- Customer service
- Team collaboration
- Conflict resolution
- Food safety compliance
- Time Management
- Critical Thinking
Certification
- RSA Certification
- Barista Qualified
References
References available upon request.
Timeline
Bar Waiter
Roxburgh Park Hotel
11.2024 - Current
Barista
Max Brenner
08.2024 - 06.2025
Diploma - Family And Community Services
Allied Institute
08.2024 - 08.2025
Food Service Assistant
Oxa Care
07.2023 - 08.2024
Tech Vocational High School