Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JURNEE KOPU

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MACHINE TECHNICIAN

VISY
08.2021 - 10.2023
  • Set up and operate machines and tools to create high-quality products
  • Establish and adjusted feed rates and cutting parameters to keep operations in line with production demands
  • Adhere to safety regulations when working with heavy equipment
  • Facilitated optimal efficiency in machinery through cleaning and adjustment of components
  • Checked production plans to understand upcoming sequences and machinery requirements
  • Removed tooling from machinery, cleaned machine plates and stored pieces following correct procedures
  • Loaded and set up equipment for daily operations.

RESTURANT BAR MANGER

MISS KAYS
11.2020 - 08.2021
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events
  • Managed customer service by training staff, overseeing operations and resolving issues quickly
  • Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs
  • Maintained detailed inventory of bar supplies and stocked work areas
  • Increased revenue by promoting additional products and assisting with beverage menu
  • Reconciled daily transactions, balanced cash registers and deposited restaurants earnings at bank.

ANIMAL SHELTER VOLUNTEER

ANIMAL WELFARE LEAGUE
05.2021 - 06.2021
  • Maintained animal shelter, including cleaning and disinfecting kennels, cages and equipment; wash dishes and laundry; take out garbage; perform custodial duties
  • Washed towels and bedding, cleaned kennels and litter boxes, mopped floors
  • Walked animals in assigned areas to complete daily enrichment
  • Stocked food and shelter supplies gleaned from donations.

FOH TEAM MEMBER

MISS KAYS
03.2018 - 11.2020
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons needs and desires and accurately gauged level of interest in conversation and small talk
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Calculated charges issued table checks and collected payment from customers.

FOOD AND BEVERAGE ATTENDANT

HOWARD SMITH WHARVES
05.2019 - 07.2020
  • Set tables for upcoming meal according to Food Service Guidelines Manual
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
  • Co-ordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
  • Maintained unobtrusive present throughout meals to assist guests with additional food and beverage requests as needed.

FOH STAFF MEMBER

PIZZA HUT
08.2015 - 03.2018
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitization
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Education

HIGH SCHOOL DIPLOMA -

Mabel Park State High School
11.2017

Skills

  • Sales Promotion
  • Staff Training and Development
  • Customer Relations
  • Rostering

Certification

  • Certificate III in Hospitality 2019
  • Responsible Service of Alcohol 2019
  • Responsible Service of Gambling 2019

Timeline

MACHINE TECHNICIAN

VISY
08.2021 - 10.2023

ANIMAL SHELTER VOLUNTEER

ANIMAL WELFARE LEAGUE
05.2021 - 06.2021

RESTURANT BAR MANGER

MISS KAYS
11.2020 - 08.2021

FOOD AND BEVERAGE ATTENDANT

HOWARD SMITH WHARVES
05.2019 - 07.2020

FOH TEAM MEMBER

MISS KAYS
03.2018 - 11.2020

FOH STAFF MEMBER

PIZZA HUT
08.2015 - 03.2018

HIGH SCHOOL DIPLOMA -

Mabel Park State High School

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JURNEE KOPU