Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jusaia Rokali

Minden,Australia

Summary

I am a self-motivated, and dedicated customer service professional with a passion for retail and customer engagement. I thrive in busy, high-paced environments and take pride in achieving the highest level of customer satisfaction. With a strong work ethic and the ability to adapt quickly, I am eager to bring my experience to a dynamic workplace such as your organisation.


Objective


To contribute my extensive customer service and operational experience to your organisation, delivering exceptional service, supporting team success, and ensuring a positive customer experience.

Overview

15
15
years of professional experience

Work History

Machine Operator – Logistics Personnel

Queensland Sheet Metal
11.2018 - 05.2025
  • - Operating heavy machinery
  • - Producing product to customer specifications
  • - Receiving and receipting goods
  • - Ordering and maintaining stock levels
  • - Allocating and loading products for truck deliveries
  • - Assisting customers with product collections

Customer Service Officer – Branch

Bendigo and Adelaide Bank
05.2018 - 11.2018
  • - First point of contact for customers
  • - Identifying customer needs and providing solutions
  • - Managing transactions and account services
  • - Promoting bank products and services
  • - Cash handling and balancing responsibilities

Service Manager, Team Support

Woolworths – Leanyer/Darwin City
06.2016 - 04.2018
  • - Customer service leadership
  • - Staff training and development
  • - Sales planning, rostering, and stock management

Team Support

Woolworths – Darwin City
06.2015 - 06.2016
  • - Customer service and complaint resolution
  • - Cash handling and register transactions
  • - Team collaboration

Houseman

Sofitel Luxury Hotels – Broadbeach
02.2014 - 06.2015
  • - Maintaining front and back of house areas
  • - Responding to guest requests
  • - Stocking and tidying service areas
  • - Turndown service for VIP guests

Service Cashier

Woolworths – Plainlands
01.2010 - 01.2013
  • - Customer service and complaint handling
  • - Cash handling and transactions
  • - Team support

Education

Certificate III - Hospitality

01.2013

Certificate I - Information Technology

01.2012

Year 12 Graduate - undefined

Ipswich State High School
01.2012

Skills

  • - Strong work ethic: reliable, conscientious, and loyal
  • - Ability to work in fast-paced team environments
  • - Outstanding customer service and communication skills
  • - Highly organised with strong time management abilities
  • - Initiative, energy, and self-motivation
  • - Professional presentation and positive attitude
  • - Standard computer literacy (Microsoft Office suite)
  • - Adaptable and flexible with hours and work environments
  • - Sound understanding of Workplace Health and Safety practices
  • - Fit, healthy, and prepared for random drug and alcohol testing

Timeline

Machine Operator – Logistics Personnel

Queensland Sheet Metal
11.2018 - 05.2025

Customer Service Officer – Branch

Bendigo and Adelaide Bank
05.2018 - 11.2018

Service Manager, Team Support

Woolworths – Leanyer/Darwin City
06.2016 - 04.2018

Team Support

Woolworths – Darwin City
06.2015 - 06.2016

Houseman

Sofitel Luxury Hotels – Broadbeach
02.2014 - 06.2015

Service Cashier

Woolworths – Plainlands
01.2010 - 01.2013

Certificate I - Information Technology

Year 12 Graduate - undefined

Ipswich State High School

Certificate III - Hospitality

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Jusaia Rokali